Suburban PropaneReviews of suburbanpropane.com

Suburban Propane in Grand Gorge, NY has the BEST customer service around!! Any calls are answered promptly, courteously and professionally! Juanita in the Grand Gorge office is professional and knowledgeable and can answer any and all questions posed to her. Joe, a driver/technician is also incredibly hospitable and helpful in his ability to answer concerns and troubleshoot ANY situation! I highly recommend this company and am so happy they are local to me! PS my “experience” dates vary but the service is always consistent!!

Mrs Candace was very nice to me and concerned about me very polite to me. I will give her 10 stars. She was very great and awesome. Thanks again, Miss Candace.

6 hours ago To say that these guys are amazing would be putting it mildly. I am a disabled woman living alone in the czu fire rebuild area in temporary housing I live in a yurt so it is cold! I called mountain service company this morning thinking they were a small company and they get great reviews and that they could possibly help me out. Our power blew yesterday and the small propane tanks that I have kept freezing over and couldn't handle powering up my backup generator I have a 22-year-old cat who needs to stay warm at night. I explained my situation to the receptionist at mountain service company and after listening to my sad story she stated and I quote "I will have to transfer you to our scheduler they are booking things about 4 weeks out right now." Just like a robot with no empathy for my situation no humanity in her voice whatsoever. I hung up the phone and decided to try Suburban propane even though they have low reviews here on Yelp which I don't understand why. I spoke to Mari and she was immediately sympathetic to my situation was kind and was being a human being about it and empathizing with me and doing what she could to try to help me. All I wanted to do was get a temporary tank to my house that was big enough to power my generator to get me through the blown power issue which looks like it might be a few days since power lines came down and by 12:00 the Suburban propane truck showed up with three 110 lb propane tanks. Alfredo was amazing and super helpful getting everything set up for me even though I didn't have the right hoses and my regulator was leaking he fixed everything for me so now I have hot water and I have propane that is powering my generator that is powering my backup batteries and I won't have to worry about heat tonight for my disabled self or my 22-year-old cat so thank you Suburban propane if I could give you more than five stars I would!! Most companies nowadays could take a lesson from them in customer service this is the way life should be helping each other when we are in need.

Greg (driver 214) was great his past delivery. He went above and beyond to ensure I didn't run out of gas during the "freeze". He didn't let a downed phone line, or piles of snow stop him from gaining access to my tank ! There have been plenty of times I have been unhappy with the service I get from you guys; but every once in a while I am blessed with an employee like Greg !

We’ve been a Suburban customer for 18 yrs. We have nothing but compliments on service with them. We’re located in SC and have dealt w/ Sherri who has been helpful & responsive to our requests and issues. When questioned about pricing, they have been helpful in adjusting the overall costs.

Had a problem with possible fireplace leak. They had two servicemen out within an hour, did a whole house check, fixed the fireplace and got it restarted, reassembled the logs and cleaned them.. Excellent and professional service.

First of all, if you are reading this review- I am glad! I hope that like us, you do not just read the bad reviews. I cannot imagine that many of them hold weight since my husband and I have had nothing but positive and overwhelmingly GOOD customer service. I want to recognize two employees (and a third one whom unfortunately I did not get his name but he was out of the NY call center). Wendee Barracks was the customer service rep whom we initially dealt with when calling for the first time. Not only is she absolutely LOVELY and pleasant over the phone, but she went above and beyond to help us. We have had 3 positive experiences with her and she treated us with such respect over the phone and followed up with us as well. Dan (unsure of last name) was amazing also-he did the site assessment and made us feel nothing short of VIP! He also arranged to remove an old rusted propane tank from the previous homeowner and did that immediately the very next day! He was also extremely pleasant over the phone and helpful. I can't imagine that after receiving such good, consistent customer service that the negative reviews have anything to do with the Portland office-which clearly is FANTASTIC! Thank you and we are looking forward to being long-time customers.

I’ve used several propane companies, Suburban is best. Real people. Not always perfect, but they listen well, and get it done when they say they will. Ask for Myra.