Suburban PropaneReviews of suburbanpropane.com

Absolutely terrible company to deal with ever since they bought Down East. They bill inappropriate fees and refuse to make corrections. I have been a customer for 25 years and have to say they are just awful. Stay away from this company if you can.

Sebago Maine..... I was suppose to be on automatic deliver and that didn't happen. I noticed I haven't been receiving the bill just before Christmas, checked the tank and it was down to 20%. I called for an emergence delivery and all I get is the contracted service call center. They made several failed commitments for delivery's Saturday & Sunday. They guaranteed the Sunday delivery saying I would be first on the list. And now here I sit in the middle of an ice storm with 5% in the tank, will most likely lose power and no fuel to power up my 26K generator. Suburban claims 24 /7/365 fuel delivery and customer satisfaction is #1!! And that if you sign up to automatic fuel delivery, there is no need to ever check the tank!! Its all marketing BS with little actual service. The company is supposedly open today but no one answers the phone.

They are just the worst people. I did everything right this year. Paid almost 2000.00 ordered an extra tank and they still wouldn't deliver it. They refuse to come down my lane after the end of October, All propane was paid for by October 3rd. Only brought partial shipment and still have not received my money returned and its December 16, 2025. Last year they left me out here with no propane, so no hot water, no stove no heat and I was ill.

They are high-priced and add "fees" to EVERYTHING, including closing the account. Almost $160 to close an account. Found another gas company that is transparent with their fees/services, unlike Suburban Propane!

They are by far the worst/useless company I've ever had the displeasure of dealing with, I feel sorry for their employees. So I thought I smelled gas and I could not see the gauge needle, I called in, the customer service( if one can call what I received as customer service) " said he had a technician somewhere in PA it was going to take sometime, it was raining. so I told the person not to worry and not to send anyone. He reply that because i "thought" i smelled gas, He had to send a technician. not once in the conversation (10+ minutes). He mentioned that if the tech. was not able to find a leak, they would charge me $100.00. Unfortunately for me no leaks. If the person I've spoken to that day had explained that to me I would have cancel the call and PROHIBIT them from coming into my property. I would have the tank and all removed from my property, if my daughter had not gifted it to me. So I'll fulfill my contract, use just enough to refill the minimum required. which according to the other "customer service" person I spoke with once I received this outrageous bill, that all I need is to purchase $25.00 for the season. It shall be done. I'm also posting in my social media, I'm going to make as much noise as I can. To everyone out there. "Want to be treated like 2nd class? do businesses with SUBURBAN PROPANE.

I have used Suburban Propane since 2013 when I moved to New Bern. I had no problems until the last couple of years. My understanding is that this company has gone public. I accidently made a double payment when I paid on-line for lower fuel price contract they offer in the summer. They refused to return my second payment. When my monthly budget plan of $62.74 was not paid on time, because I thought they would take it out of my credit balance of over $300, I received a phone call and was told they could not do this as it was a separate account. These types of accounting practices were never in place before the last few years. They enjoy holding your money. In addition, one of their fuel delivery men, rode by my house when we were home and stated he could not find my home to deliver propane which we needed. I live in Fairfield Harbour where houses have clear numbers on the mailboxes. I am going to have them pull out their tank underground when my contract is over and go with another company.

I had a $340+ Credit Balance with Suburban Propane and without ever notifying me, they stopped mailing me my credit invoices and allegedly sent my money to Nevada Uncollected Property, (when they had my address to send my credit back to me). The Ely and NJ offices ignored my inquiries and phone calls. Turns out they never did mail my credit into Nevada Unclaimed Properties, wasting mine and Nevada's time. Suburban lied to me, and it wasn't until I contacted the Nevada Liquified Propane Gas Board, that my credit was returned to me. No Emails, No notifications, No customer service...

Absolutely the WORST company ever. They bought out our previously very good Griffin's propane. We had Griffin's for 6 years. With Griffin's, 2min phone call then refill was on the way the next day! Then...forward to TODAY (20 May 2025): Suburban Propane bought out Griffin's. And... without sending an actual bill (as they were transitioning)... the very FIRST letter ever from Suburban Propane? "Welcome to our company! Btw... you have a LATE FEE" (for a bill we never sent you two weeks ago). So... tried to CALL them. First time, rang for 15 minutes and no answer. Waited a couple of days... then... rang and rang. I put in my "Call back number" They said they would "call back in 11 minutes" After TWO HOURS, STILL no call. Today... next day... STILL NO CALL. Yesterday, I called a different Propane service so I can DROP the Suburban Propane crap company. **MORE** : They then destroy you for more $$ when you leave. UNBELIEVABLE. They have since put a CHARGE in for $250 for a "close-out fee" (!) ... this is *AFTER* they kept the $288 (90ga propane) of OURS for themselves... so they can then sell our 90ga of propane to the next customer. Incredible criminal theft from this CRAP company.