Suburban PropaneReviews of suburbanpropane.com

I have been waiting 6 days since i spoke with them. I told them i was. Low already . I put in some fuel myself to.hold over but i cant do it again. Spoke to three different ladies. They said I'm not on a route yet?? WTH Its been 6 days!!! And the best part of all this is ,i just saw a suburban truck go right past my house. So, he apparently delivered to someone in my park!!!!!!!!!!!!!!!!! Why wasnt I on that delivery too?? Ive been with them 4 years now and it seemed to change this year. Staff is not as nice or friendly like they used to be Maybe time to find another supplier.?

They just charged me $5.99 a gallon for 21 gallons of propane out of Honesdale, PA. Guess they don't want me using their propane over this coming winter. Good thing it's a vacation home!

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just incompetent. I eventually tried to leave. There was a $300 credit on my account. I was told several times they would mail me the funds. Denied. Supposedly it was in my contract, something never mentioned while I was talking to them about removing the tanks. Convenient how they remembered afterwards.

I live in an RV and was forced to move due to someone else wanting my spot and able to pay more. Suburban propane charged me fines as punishment for leaving their company.

Place is a clown show. Incompetent employees ended up scamming me out of more money than I care to admit. Never do business with Suburban

They charge me for propane that I never got

Terrible company. Not interested in keeping customers. I've been a customer for many years with no problems. They filled my 100lb in Sept after my pool was shut down and the valve on the tank was closed for the season. They showed up in May and told me they needed to fill it because in was empty. The pool is still closed and the valve was still closed. Where did all my propane leak off to? They sent out a so called tech to look for a leak in the tank, but he couldn't find a leak. Probably because the tank was empty and had no pressure in it is my guess. They thought I was actually going to let them fill that defective tank again the next day and loose another 100lbs of propane not to mention there would be a potential explosion in my back yard ready to go off. I spoke to a very rude woman at the Derby, Ct. office.....stay away! On to my new Propane company next week. t

This is the absolute WORST company to go through for propane. My boyfriend and I, early 20s got a house together and we needed a service since we put a new gas line in. It was inspected by the town and was done professionally. We notified Suburban (this was who the previous people had) to tell them we needed the tanks moved and filled. We went back and forth for THREE months. We called, emailed, left numerous voice messages and when we got through, all they would tell us was that they had to “talk to their manager and they’d get back to us.” We we’re told this TWICE. After getting completely fed up not having heat or hot water with 0 answers from them, we changed providers to which we are SO happy with. They had everything set up in TWO days and they are were so responsive to us. They took away the suburban tanks and just a week later we have a “closing bill.” Huh, funny you can send us a bill but not respond to us when we need a service that would make you money. This place is absolute trash and I could give this negative stars if I could. Don’t waste your time. Thanks Suburban for making getting a first house getting set up even more difficult, I wouldn’t recommend your company to my worst enemy.