Suburban PropaneReviews of suburbanpropane.com

We moved into our new house in December and the previous owner didn’t transfer the propane service over to us. The only gas appliance in the house is a gas fireplace. We have an engineer drawing up plans for a renovation to include a stove and water heater to the system. In January the tank was empty. We called to get it refilled. We were informed that it would be a minimum of 3 weeks before they could come do something as basic as a refill. I called my cousin in Oneonta, AL who works for a propane company. He said that was ridiculous and that they will almost always show up for a simple inspection and refill within 3 business days - not 3 weeks. Every single time we call we are put on hold and told by a recording that they are experiencing an unusual amount of calls so the wait will be longer than usual . . . except that we have found out that this is a lie - it is NOT unusual but their daily practice. We went ahead and asked for them to come fill the tank anyway. Bad choice. They lied to us again, never showing up for the scheduled re-fill. We re-scheduled. They lied again. AGAIN they did not show. So, we are purchasing a tank twice the size of the one they have here and are going to use Southland Gas, Inc. instead. I have called our attorney to see how long I must give Suburban to come get their tank off our new property before I can dispose of it myself, and believe me, I will not be one second late on THAT schedule. Suburban Propane in Huntsville lie. They lie often. They lie about the little things. They lie about the big things. Be careful.

was with them for 2 years. disconnected services and was never told anything about an early termination fee. in fact was told by representative that we would owe nothing and then received bill for $300 ETF after being loyal customer for 2 years. STAY FAR AWAY

Highest price in Charlotte and horrible service. I just told them to pick up their tank. Be sure to shop around and check their prices.

Trust the others who have left the negative reviews of this despicable company. They hugely overcharge for both propane and tank rental. After years of over paying for a minimal amount of propane (only clothes dryer & stove use propane), I was away caring for an ill family member for a few months and came back to a locked tank over an unpaired bill for ~$60-70 propane top off charge, which I did not request, nor did I need. As I was away, I did not get the bill. They were very quick to cut one off and then charge extra to get one hooked up again. Ridiculous!! After 20 years of overpaying for propane & tank rental it was definitely time for a “divorce” from this despicable company, so I cancelled service and tank rental. They took the full tank and refunded all of $12 for 60 full gallons of propane. They are thieves and after over 20years of paying promptly, they just cut off service after about 3-4 weeks of non-payment for an “automatic” I requested delivery of a minimal amount of fuel. Be forewarned and go anywhere else for propane. Why they remain in business remains a mystery to many. Hateful company.

they suck... I have been without gas since thanksgiving.... and not for not following their instructions or effort on our part. Their customer service at the Marlborough/Northborough office is impatient, treat customers like we should know their jobs, and do not voluntarily offer solutions. For example, they locked my tank for a suspected leak and told me to call the office for support with a technician with leak detection tools. I called the office and Grace or Barbara tells me to call the appliance guys to determine the leak. Appliance guys show up... could not test for leaks because there was no gas. SP forget to tell me they need to be there for that. So give it another shot. The appliance guys were available 26th of Dec, so I call Suburban for the appointment. After 45 minutes, 3 transfers, and a supervisor call...Barbara tells me the appointment for the day is all set - and reminds me 3 times that if their technician had to wait around for the appliance tech, SP would 125$ per hour. So of course.. I optimistically secure the first service call on Dec 26th. The appliance company shows up, and Suburban does not. I call the main office - they have no access to service logs, and I was promised a callback from the local office on Monday 27thDec. Never happened. So - we call them, they tell us they never scheduled the appointment - this after I spent an entire morning going between the condescending Barbara (and the supervisor who had her remind me that the call would cost us 125$ /per hour after the first 15 minutes of their appearance) and the appliance company. We have asked them to take their tanks out of here. They simply suck!!!

Over priced. Local will call providers we're charging 1.899 per gallon. Suburban charged me 3.409 per gallon. So yeah. NEVER RENT TANKS.

My 78 yr old mother is a customer of this co. Here it is Christmas Eve and because she owes these people 227.00. She is without propane for her home. Her tank is at 0 and when I called Suburban Propane in Albion they ask for their 227.00 or would not give her any propane. Merry Xmas Craig and come get your tank on Dec 26.. You guys suck!!!

Do Not...I repeat Do Not EVER use these people! We had a tank delivered installed incorrectly and then over filled SO much that it was letting off what sounded like gun shots with puffs of black smoke!!! We had to call the fire department just incase our house got the side blown out of it. When they arrive the fire station folks just like the lady I spoke with at Suburban propane laughed because and I understand that some tanks will let off some pressure if over filled. They laughed untill one of the fire fighters walked over to the tank and the explosion literally knocked him on his ass! But of course when I called Suburban the lady laughed and called me a liar and that it never happened. So I told then to come get the tank and refund us our money. Not only did they not refund us our money they asked us to pay and additional 60$ that aparently was left over from the initial hook up! Now answer me this why would they have even came and put gas in it if I hadn't paid the full amount owed already!!?? So now they've sent me to collections for 60$ for a job that was poorly done, a tank that was over filled and connect improperly because a propane tank should not let off black smoke and now they want to ruin my credit. WTH I mean really what in the actual hell??? I was literally worried that my house along with my daughter that was in the yard was gonna get blown away and the laughed, said it never happend and then are still trying to screw me by taking me to collections for 60$. Even if they weren't gonna give me my money back this is an all time low. ONCE AGAIN DO NOT USE THIS COMPANY!!!! It doesn't matter that your military or no or what danger your family may or may not be in. All they want is your 60$ terribly poor!