Suburban PropaneReviews of suburbanpropane.com

Shady business practices. Don't trust them.

Working with Suburban Propane out of Portland, Maine is horrible. Their phone system automatically hangs up after 10 minutes on hold to prevent a build up of customers. Once you get a human after several tries, they promise to have someone in service call you back and you receive no return call. I've called multiple times during May to schedule a tank removal and they have yet to call me back. I've also read that they take months to remove the tanks from people yards in Maine, which is completely unacceptable. Their prices for propane are also significantly higher than other companies in the area. I do NOT recommend using Suburban Propane.

Would give them zero points if possible. Found a malfunctioning burner on my stove. Immediately shut off the gas and left. No consideration af my health etc. will never do business with them

Same as everybody, fell for low initial fill rate, once the tank was placed the cost per gallon doubled. Also about twice the market cost of propane around here. Invoice have a bunch of surcharges and fees. They charge $15 for the phone call when you call to order gas! Avoid at all costs.

Big corporate company buying out the little local companies and then imposing their greedy fees and indifferent customer service. Then you are stuck with them and their exorbitant fees because removing their tank is such a drag $. Good customer service is NOT what they care about...

Suburban propane has terrible reviews for a reason. You may find one positive review out of say 50. In most cases it's not the drivers or customer service staff that fail their customers, it's the executives sitting in their plush board room who don't give a damn except for their ridiculous salaries and bonuses. Drivers and customer service take the heat most of the time because they are on the front line. Every company wants to make a profit, but it shouldn't be at customers' expense. Wake up management and read all the negative reviews. Take care of your customers first by reducing your bonuses and invest more in a few more trucks and drivers at each location so customer service doesn't have to lie about late deliveries, pricing and etc. Customers should never have to run out of propane when it's not their fault. I have horror stories myself about being lied to by Suburban just to get you off the line. I'm sure customer service doesn't want to lie to customers in most cases but it's management that condones it. How the hell does this company stay in business?

They have price us three times everyone else for 5 years I would love to have my over spent money back I am switching companies and can’t wait for them to tell me they are charging to come get there tank I’ll deliver it for free to their front door

I'm not sure how they received a two-star rating. Somebody is being generous. I don't know where to start, but I will say that there has not been a single communication/promise from 4-5 different people (including the new service manager) that has come to fruition. They simply lie. They promise they'll fill your tanks....they forget. They promise they'll get a service rep out when you smell propane...it takes days. They assure you that they'll be back to replace a frozen regulator...they never show up. BUT...they're super helpful to tell me that all I need to do is put a warm washcloth on the regulator if it freezes again. So go out into the frigid cold and bath the regulator? They promise they'll call and address your concerns immediately the next morning. They never do. With all of the issues we've had....Suburban has NEVER called me to apologize for not doing what they promised or for NEVER returning phone calls. THEN...(it gets better) when you absolutely lose it after being lied to by the 5th or 6th person, they hang up on you because you're raising your voice. And yes, I dropped an F-bomb. When you have no heat, you know why, and the people behind the reason why simply ignore you. Literally ignore you. Who wouldn't lose it. STAY AWAY. Within a year they'll be in bankruptcy...if not sooner.