Suburban PropaneReviews of suburbanpropane.com

I never write reviews, but if I can save one person from being ripped off from dealing with this company, It will be worth it. Never in my life have I ever been treaded more like a criminal for using a service. When I moved into my house in 10/2019, I called them to get the service switched over, three days later my tank was locked and they were demanding I pay. The only thing in my house that ran on propane was the stove. So no cooking. . . . I should have then switched over to an electric range and saved myself the money and headache. Now three years later I have to call them to tell them that I had moved and want the refund for the propane in the tank that was just filled this January 2021. Their response, well tough, you should have called us sooner. Terrible attitudes, horrid customer service, and the management, if you can get them on the phone are just as awful. I feel sorry for the people that work there. I hope they can sleep at night, straight steeling from people. I bet the CEO is in great shape though.

The propane tank was installed when we purchase the house 15 years ago. suddenly over the past year, they refuse to fill the tank. I have called and asked for options, crickets. I was always willing to pay to move the tank, they just seem bothered that I ask them to do anything. I will be changing providers and sending my business elsewhere.

Too bad there is no zero. This company ripped us off badly. Never use them again

If I could give zero stars I would!! I Canceled my account in 2018 after having service with Suburban since 2000, Imagine my surprise to get a bill for over $900 for propane delivery in June 2021 for a house I don’t live in anymore. By the way the last propane delivery to address in question was in 2017. Judging from these comments, doesn’t seem like I’m the only one to get a random bill from them. They said they have no record of me canceling the account! Suburban, Hamptons worse customer service ever, told they would “investigate” never received a call back after 4calls. Now I have a collection agency harassing me for payment. Do not do business with them (surburban get your act together, I will not be paying this bill!!)

Our construction company some repairs on their decking at their local place of business. Billed them in May, 2021. Sent a past due notice in June. They sent forms for us to fill out to "verify as a vendor". We returned same day. Sent another past due notice in July. No response. Sent them to collections in July/ Now they want us to wait until next week (August) to mail us a check. Even the collections company we are using told us Suburban Propane is really difficult to deal with.

I have also been a ripped off customer, I have been with them for 7 years. This was my first experience with propane, as the house we purchased used propane for Furnace and hot water heater. Never really looked closely at the bill's until 2019. I always just paid it. I was discussing the price that I was being charged with my coworkers,they couldn't believe it. I was paying over 1.50 more per gallon than every other Company in our area. So been overcharged for years. Had their tank removed today and it is at the end of the driveway. New company much better rate. Once again Suburban Propane was going to charge me 1.56 more per gallon??? What? Why? Ok, so their answer is I don't use enough?? What the hell does that matter? I pay for the rental on the tank. So why?? If I eat less food than you, why should I pay more? Just an example of the mentality they use. Nope not getting another dime from me! Good Bye and good riddance!

Worst company ever, overpriced and lie about everything. The new braunfels office cannot get their act together .. paying the etf and getting rid of this crap service .. do not use them

Worst company to go with ever. They are rude and demand money. I was going through a hard time in the dead of winter and a lady in the billing department demanded money or they were shutting me off the next day. Would not take anything I offered her. Will not work with you unless it is on their terms. They do not care about their customers.