Suburban PropaneReviews of suburbanpropane.com

If I could give negative stars, I would. They charged us 2 1/2 times market rate to refill our tank, when we didn't need or request a refill. Their contract is a scam contract that allows them far too much leeway to charge whatever they like. They suck people in with their initial promotional offer, and then price gouge. I would never recommend, nor use this business ever again.

Horrible over charged for propane like double of the competitor and when we asked them to get there tank they charged to remove the tank after they left it sitting in my yard for months after telling them to come pick up worst company ever don't use !!!

I have never seen a sh** show sooo shi**y! I wouldn't let this company water my grass! Approximately 1.50/2.00 higher then anyone else per gallon. They let me run out the night before Easter while on automatic delivery for 6 years. With a family of 15 guests my holiday was canceled. No confirmation to fill me up whatever for an emergency delivery. It's been 57 days and exactly 4.4 miles away from their location the tank is an eye sore waiting to be picked up on my property.

They overcharged me $1300 on a bill that was $330. It's been over 3 weeks and still no refund. All this company does is make excuses by saying management isn't available. Definitely switching companies.

I went with Suburban Propane for the fact that they lease a 500 gallon propane as Blossman was my only other option and they do not lease a 500 gallon tank. This process started in May of 2021. As of of yesterday....May 12th,2022...still no tank. Even called on 05/09 to co firm tank was to be set on 05/17. Was assured I was still on the schedule. Recieved an email on 05/10 that both boom trucks were down and that tank installation might be postponed. But I was still on schedule... So...on 05/13 I dro e to their office...I needed a definate answer if tank was being installed...as I had to dig the trench for gas line. POSTPONED! I drove directly to Blossman a d spent $8500 and purchased a 500 gallon propane. This is one of the worst....worst...worst businesses I've had to deal with. Lady in front office "forgot" when I made contact initally...so was never put on schedule...was willing to loom over that to get the tank leased. But....it has been one thing after another. My tank from loss man was ordered today...will be in their office 1st of June...and on calender for 06/23 installation. Suburban SUCKS! Pensacola,Fl office is a joke....

They are the worst company, I have ever dealt with. They were going to shut my service over a 140 bill that are not willing to work with customers at all. I’m switching companies as soon as my tank is almost empty. Stay away

Poor customer service with a capital P! Each time I called I learned new things that were NOT made clear to me when I decided to go with Suburban. This most recent call during which I requested a tank refill and line recheck, I was given a 7-10 day service window. Seven to ten days?!?!? (And I always thought the 2-4 hour cable company window was bad😂). I explained that the home needing gas is not our primary residence and that I cannot possibly get to the home on only 24 hour notice (the terms offered) due to work and other commitments. Instead of looking for a mutually acceptable delivery date, I was told I could have extended terms to pay the fee. That was never the issue: coordinating delivery to my GATED 2nd home is the issue. Listening skills sorely lacking in addition to a can-do, we-are-here & care-about-you attitude. I might add Suburban had no problem setting a mutually agreed upon date for the tank installation but now that I’m on the hook it’s suddenly 7-10 days with 24 hour notice??? I’ll look elsewhere, thanks. I think they know what they can do with their empty tank…

The company owes me a refund of close to $1,000 and has not paid me for three months!! I was a propane customer and while I was on contract the company was fine. When I sold my house the Suburban Propane representative told me my meter would be read the day of the sale and I would receive a refund within a week or so for the propane left in the tank. Well, that was the beginning of January. It is now about ten phone calls and three months later, still no refund! When I was a customer I pod my bills promptly. Now that they owe me, I get delays and no payment. This is just WRONG! A horrible way to treat anyone, especially someone who always paid them promptly.