Suburban PropaneReviews of suburbanpropane.com

Started out in May 2022 cash on delivery the lady had me look at the meter on the tanks and when she charged me on my credit card and I actually got the bill they delivered 100 and I think $45 less than what I was charged to the old me $145 so she said I had a credit and I said no I’m COD I don’t want a credit I want to check so they sent me a check and the lady that had had a check cut to me I’m pretty sure she stopped payment on the first check out of spiteI Bouncedthat through my checking account😩 Then they sent me a second check and that one cleared I move their tanks in my front lawn and there they remained all summer they came and picked them up on the fall there were half full so I had 100 gallons of LP gas in them that’s $550 they help me up at those prices I have yet to receive my money back it’s headed for a year $530 I want my money I can’t believe these people .Cancel Jack and Mary’s as miserable as And experience for me as They possibly could 👊

We have a gas log fireplace and we had a less than professional tech who couldn't even be bothered to introduce himself at the door come out and quote us for a tank installation. Our hook up is under the deck so they wrote on the quote it would be no problem to put it where the existing hook up is. My husband took off work to be here for the installation, but the tech called out and they had no one else to do it and rescheduled, so a whole days worth of pay gone with only $50 removed from the installation fee. Yesterday another tech comes and says he's unable to put it where the original tech quoted, told me it would be $250-$400 to run copper wire to another area and place the tank on the side of the house, but we'd have to hire a plumber. I asked him if he could call the office to find out where the miscommunication was with the original quote and he said he doesn't have the option to do that. He clearly just didn't want to. The operations manager came to the house to check it out after my husband called and he said he would come out himself with a tech today to install a tank in the original place. Today they called to say they don't have two techs to come and the operations manager is too busy. The woman Denise in the office offers no advice or solutions, just excuses. We will never work with such an unreliable company. Please don't waste your time going back and forth with this unprofessional business.

I scheduled an appointment for a propane tank installation a month ago. They give you an all day window to show up and today was the third day that I sat at the house waiting. They don't call to let you know that they are not coming. So once again today they never showed. I called and same excuse: their guy is out sick. I've called another company. Maybe they actually want my business.

Very Poor Customer Service, My Dad Is 81 Years Old And His Gas Powered Water Heater Has Broke, This Was Before Christmas And They Still Haven't Fixed It Yet, I Told Him To Find Another Company To Deal With, They Keep Saying They Are Waiting On The Warranty Department This Is Insane PLEASE DO NOT DO BUSINESS WITH THIS COMPANY.....

We have been dealing with Surburban propane for 20 years. After today we are done! My wife and I are over 60yrs old. Yesterday we ran out of propane. We called immediately and were told we would get a call back tomorrow. Well, we never got the call so we called back. I was told they did not know when they would be in our area. Might be 7 to 14 days also they would be charging us an additional $ 160.00 for pressure check. They just don't care, they said pay the $160 or we won't put fuel in your tank. Unbelievable treatment but then again No Big Surprise. I will be looking for another fuel company today. Bob L. PS I did not give them 1 star I give them a big 0

Suburban as we were told would check on our tank to see if we when we needed propane. My husband is very sick 85 years old, we have been out of propane for 1 day, obviously Suburban did not check the level in our tank. I called Suburban today, the guys are busy, trucks running around, we will be out today 1 6 2023'..NO TRUCK FROM SUBURBAN HAS SHOWN UP TODAY...WE ARE VERY COLD, again my husband is sick......

Despite everyone being nice when I call, every experience I've had here has a been a complete disaster. Getting my tank installed and hooked up took at least three, maybe four appts, because no one knew what the prior person had done or said. And now I need it re-hooked up - waited two weeks for an appt, no one showed, when I called was told I was bumped for an emergency and had to wait another two weeks? (1) Why wouldn't emergencies be built into the schedule? and (2) Why wouldn't they accommodate a sooner appt due to an issue on their end? Thank god I don't need this gas for something critical like heat! I guess when you don't have much competition you can treat people however you want.

This will be the fourth day my father , a senior citizen, has been without propane. In the freezing temperatures and after several promises to deliver . Day after day , it’s the same response….They’ll be there very soon. It also happens to be the third time they’ve failed to deliver before we’ve run out. Prepaying will not afford you the luxury of delivery in a timely manner and you do not get a refund. Suburban Propane has been the worst customer service I’ve experienced and I will be going elsewhere when my agreement is renewed. If you aren’t prepared to sit in the cold with mittens on for days , I’d suggest going with a different provider. Suburban clearly has a larger customer base than they can service at this time.