Suburban PropaneReviews of suburbanpropane.com

Misdiagnosed a portable generator gas delivery problem and reccomended a $800 solution. Problem was solved by a new $60 supply hose. Stay away.

Price gouging,unwilling to work with budget minded folk, they will but....substantial penalties apply.THREE horrid years with this nasty filthy criminal corp. Once....I am capable of buying my own private independent tank they will CHARGE me $300.00 to pick up their OWN flukkin tank!!!. This review will do precisely nothing for their corporate owners to change their practices. I wish zero good to who ever makes the key decisions regarding business practices they use. See you guys in hell. Love ya....

I am a suburban customer and had two new tanks put at my mobile home. They were smaller so when I bought the propane I was refunded the left over. My sister passed away unexpectedly last October so I had to move in with my elderly mother to take care of her. I asked suburban to pick up the tanks and send me a check of the remaining propane, which the tanks were full and my furnace went while I was not there and shut down the propane and the water. Now they are telling me first that I asked to have them locked for the next tent at and then said the tanks were empty. I have been waiting for a check for almost 7 months. So sad

Horrible! Customers are always wrong according to them. Wouldn’t fix our tank even though it had a leak. Blew us off and then wanted to charge us more money. RUN from this company. It’s not worth the condescending behavior.

I should have known this was a terrible company from the beginning when it took them 3 trips (and weeks) to properly install a tank. Then there is clearly a problem with the tank as it is showing empty even though it was filled a month ago. I now get to pay over $500 for them to come out and diagnose the problem and fill it back up. I sincerely regret doing business with them

Today, 3/9/23, I received yet another mafia-style shake down from this litigious “company.” After making 2 payments this week. They still sent out a driver to lock the propane tank that I rent AND pay for, because they wanted the remaining payment in full! Mind you, they are already price gouging me by charging $4.25 per gal for propane! After I fought for nearly 4 months for them to reduce it from $6.09 per gal!!! It’s criminal. DO NOT ever, ever, ever get in to contract or business with this horrid company. Stay away, far away from these wanna be mafia crooks.

Guy came to the door with a rude demeanor all but demanding a payment of $70.00 or he would cap off the tank. Was confused as I've never been approached in that manner by the company. I told him to let me call and speak to someone in the office. He said fine and he would check and see if the tank needed gas since I only used it for my fireplace that hasn't been used for years because of a broken pilot light. He said he would come back after he checked it to see what I found out. Before I could even get someone on the phone, he went ahead and capped it then left. The lady??? I spoke to was nice at first then, changed her tone and refused to try and resolve the issue telling me that NOW I owe them the $70.00 PLUS a reconnection fee totaling over $200.00! After calming down a bit, I read reviews about other people's negative experiences. A LOT of them were seniors like my husband and I. This company is taking advantage of people and cheating them out of their money (I'm sure a lot of them are on a fixed income and are barely scraping by). Something needs to be done about this. Attorneys need to get involved with this situation. I suggest all us victims contact the BBB and the Attorney General's Office to report this type of practice!

Very poor customer service. You will wait at least 2 weeks when you call for a delivery. Then they will tell you they are coming and no show time and time again. They never call you back when you call.