Suburban PropaneReviews of suburbanpropane.com

Suburban Propane has me on the no auto fill list. I requested this over a year ago. I have told them multiple times I will call when I need a refill!! Well, they up and decided to ignore all that and come to my house, get on to my private property, and fill my tank anyway—when no one was home!!! leaving me a 1300$ bill in my door, when I DID NOT request a refill!!! I still have 200 gals. I did not request this refill and I am NOT in auto refill!! This is illegal.

Terrible thieving company, Called and made an appointment for service closest date/time was about 2wks out, no problem. So the date arrives and the guy shows up. After about 10 mins he says he can’t read the tag on the tank and therefore can’t work on it… ok that’s annoying but whatever, right? Nope… Imagine our surprise when we get hit with an emergency call charge as well as charges for parts and labor!!! He literally did NOTHING! I don’t mind paying a service charge for him coming out but trying to tack on these extra/other charges is flat out pathetic. Don’t waste your money, there are much better options than these scammers! Found a much better local company who came out 3bdays later that actually did the work these guys claimed they did.

Suburban are the worse they can be ! Someone tells you something , then you talked few days later with some other customer service they tell you something else! Trying to let you know, you’re the bad guy here, but they are perfect ! They are full of crooks , charging arm and leg , don’t you dare if you are up payment, because if you do no way you’re getting delivery even you been told you’re delivery is coming. Then you call and ask if they are coming they told nope nobody is coming! WHERE ARE WE! Bunch of bs and they don’t give a s——t at all! F you suburban propane! Never again!

Tank rental fee just jumped 480% and last fillup was at $6.35/gallon. Will cost almost $200 to have them take back their equipment but probably worth it in the long run to get to a much cheaper company who doesn't nickle and dime and charge outrageous prices. Its cheaper for me to fill my grill propane tank then get it from Suburban.

This company is full of crooks. Even their employees know they are robbing customers. If you are going to purchase a home, make sure the underground propane tank is not a rental from Suburban Propane. It will be cheaper to purchase a different home in the long run.

Suburban Propane has major issues with true communication with thier customers. Took over 3 months to get a tank installed and up and running for whole home generator. It took the Office Manager Tammy Hunt almost 2 months to tell me Suburban could not do the piping, even though she sent me an estimate with the piping included. Once I had the piping done and repairs to the piping I have about 25days tied up getting the tech back out to turn the gas on. The company needs to review how to be honest with customers and have more service technicians. The date of experience is when tank was delivered.

This is a crappy company. We dealt with them for 10 years and are switching to natural gas. They were going to charge $1,000 to remove the tank, so we hired someone else to remove it for $100. Suburban removed the propane in the tank but charged a $1.50 per gallon "restocking fee," and wouldn't return our prepaid gas credit for the year. What arrogance. If you have a choice in your area, go there.

Holy crap…at 1st I thought I had a bad experience, but EVERYONE thinks you suck! Bought a house where Suburban owned the tank. They tried to charge me for the propane that was in the tank, which I purchased when I bought the house. Then, after fighting that battle, they changed the charge to a fee for them fixing the broken tank…the tank they own. Oh, and the ladies on the phone are nasty.