SubstantianReviews of substantian.com

NEVER RECEIVED PRODUCTS NO ANSWERS TO MY 2 EMAILS COMPLETE LOSS OF 40.00! Would give this company 0 stars if I could. DO NOT BUY AND LOSE YOUR MONEY!

Never received product, total rip off whenever you contact them they say we have reached out to the carrier, blah blah blah. I think the people on here that say it was great are lying being paid to do so please please don’t waste your money… they are fake another rip off China bunch of crap. Ordered in April it’s June 3. What do you think anyone that says they got something and it was any good as being paid to do so.

This is absolutely the worst online purchase I have ever experienced. After a couple of months of repeated and useless emails, the tracking information says that my product was delivered to an address that is almost 400 miles away from my house. Customer support keeps telling me to go outside and check with my neighbors and my post office to see if it was delivered. They don’t understand what I’m saying, the product was delivered to another state 400 miles away from my home. They will not give me a refund. As far as I’m concerned they have robbed me of my money. You can tell by the responses I get from customer service that they really have no idea what they’re talking about. And they will not give me back my money.

Do not buy anything from this vendor. I never received the product and after at least 8 emails to their support division, I was left disappointed, frustrated and, eventually, angry. From order date to the point at which I finally gave up and assumed I’d been scammed was approximately 6 weeks. It appears that others have had exactly the same run around so I think it’s safe to assume that these folks are scammers.

Terrible. My item stated that it was delivered but I never received it. I contacted customer service numerous times, only to be told I should contact USPS, that it was no longer their problem. Upon speaking to USPS, I was told that the seller did not purchase any refund services on that label, so it was their responsibility to refund me. When I relayed this to their customer service, they indicated a refund nor a product replacement was available to me. So not only did I not get the product but they wouldn’t even refund my money.