SubaruPartsDeal.comReviews of subarupartsdeal.com

Very poor customer service. I strongly recommend avoiding this shop. I submitted an RMA as instructed after a part was lost during shipping and requested a refund so I could move forward with my vehicle repair. I was told I would be contacted within 48 hours, but no one ever followed up. I reached out twice on my own, and both times they refused to assist. Now they are claiming the part cannot be returned because it is classified as electronics (coil pack and injector), despite the fact that it is still in its original sealed packaging, completely unopened and never used. To make matters worse, they are now denying that I ever contacted them about this issue. This is completely unacceptable. I would advise others to avoid this shop entirely.

I would strongly caution anyone considering a large purchase from SubaruPartsDeal.com to understand what may happen if you need to return something. I placed order VS36183088 on July 31, 2026, which included a Subaru control valve body priced at $975.47, plus shipping. I later determined that I needed a different part and contacted SubaruPartsDeal.com to arrange a return. I followed their RMA process and the return was approved. Their RMA instructions stated that the 20% restocking fee could be waived if I purchased the correct replacement part from them and provided the new order number. I did exactly that. I placed replacement order VS54181762 on August 24, 2026, provided them the order information, and SubaruPartsDeal.com subsequently confirmed in writing that the restocking fee was waived. On September 2, they provided me with their own prepaid FedEx return label. I used that label to return the part. FedEx tracking 876664320129 confirms that the return was delivered to their return location in Reno, Nevada on September 9, 2026 at 12:58 PM. As of September 28, 2026 — 19 days after confirmed delivery — I still have not received my refund. I have contacted customer service repeatedly throughout this process, primarily by phone. The pattern has been essentially the same: I’m told that I will receive an email with an update, but the issue remains unresolved. On September 17, eight days after FedEx had already confirmed delivery, SubaruPartsDeal.com emailed me stating that they still needed to “confirm that the return was received, inspected, and approved” and apologized for the delay. I continued following up. During my most recent phone conversation on Friday, I was expecting an answer because of what I had previously been told. Instead, I was informed that the matter had been escalated to a manager, with no actual resolution or timeframe for when my refund would be issued. This is especially frustrating because I did everything SubaruPartsDeal.com asked me to do. I obtained their RMA approval, purchased the correct replacement part from them, provided the replacement order number, received confirmation that the restocking fee would be waived, used their own FedEx return label, and FedEx confirms that their return location received the package. At this point, they have had the returned part for 19 days and I am still chasing them for my money. I don’t have an issue with the Subaru parts themselves. My issue is entirely with the return/refund process and customer service. A return should not require weeks of phone calls and repeated promises of future updates after the company has already received the merchandise. Based on my experience, I would not make another large purchase from SubaruPartsDeal.com. The possibility of having to go through this process again if a return were necessary simply isn’t worth it.

I recently ordered a intake wiring harness(24010AE08B) and it does not a CTS connector. I would like to exchange it for a good harness. What can you to remedy this

Wrong color part sent. False advertisement of color for door handle

Ordered a part from them, they swapped the part on the order out with no notification or heads-up, the part they sent was wrong and did not include everything that was in the original description. When I reasonably ask for a refund to get the correct part from them, they confirm the request. Fast forward two weeks I have to call customer service to get a response to my request, denied becasue it has electronics, even though they SENT THE WRONG PART. Ask them if they can take another look and give me my refund, it has been over a month and they have never sent a response since despite reassurance that they would. DO NOT trust this shady, scummy company. Here I am out 150 dollars becasue they refuse me a refund, return, or response. Edit: Called again to get my return, the supervisor was rude and unprofessional, and upon reading the terms they say that they will "check the item for damage" and withhold a refund if it is. Seems like another tactic to keep my money, I guarantee if I ship the item I received back, it will somehow be "damaged", leaving me with no part, and no refund.

Torque converter busted in 22 miles after installing. Would like money back if possible. Had to replace entire transmission.

was shipped USPS (a mailing address) and a shipping address was requested, which is different because we live in a very rural location with no postal delivery 0 PO Boxes only. it was returned.??? this was NOT inexpensive and need the part ordered!

Sent the wrong part number and ignored all emails asking for the correct one to be sent. Rip off and fraudulent. Do not buy from here.