SubaruPartsDeal.comReviews of subarupartsdeal.com

Response from SubaruPartsDeal.comJul 18, 2025

We’re truly sorry to hear about your experience. It’s disappointing to know we let you down, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is not taken lightly, and we’re committed to learning from this to ensure it doesn’t happen again. Thank you for bringing this to our attention.

Response from SubaruPartsDeal.comJul 11, 2025

We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward. Thank you for taking the time to let us know.

Response from SubaruPartsDeal.comJun 27, 2025

Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.

Response from SubaruPartsDeal.comJun 23, 2025

Thank you for taking the time to share your experience. We're genuinely sorry to hear about the trouble you encountered with your order and the frustration it caused. We understand how important accurate fitment information is when ordering vehicle parts. While our website’s compatibility listings are based on manufacturer-supplied data, we always recommend confirming part numbers with a VIN before ordering, especially for items with variations by trim or production date. That said, we regret that this situation wasn’t resolved more smoothly for you. Regarding our return policy, items under a certain value typically fall outside of standard RMA processing due to shipping and processing costs often exceeding the item’s price. However, we realize this can be disappointing, especially if there was a fitment issue, and we apologize for any miscommunication during your support interactions. We take feedback like yours seriously and will review this situation internally to see where improvements can be made. Thank you for bringing this to our attention, and we sincerely appreciate the opportunity to address your concerns.

Response from SubaruPartsDeal.comJun 23, 2025

Thank you for your continued business and for taking the time to share your experience. We’re very sorry to hear about the issue with your missing badge and the frustration you encountered while trying to resolve it. We understand how disappointing it is when a part doesn’t arrive as expected and the follow-up process feels unclear. While it’s our standard procedure to request packaging details when investigating shipping discrepancies, we recognize this should have been handled more smoothly and promptly. We’d appreciate the chance to review your order details again and see how we can resolve this for you. We value your business and feedback — it helps us improve both our processes and service.

Response from SubaruPartsDeal.comJun 23, 2025

Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered with your order and the service you received. Receiving incorrect parts is frustrating, and it’s our goal to resolve those situations quickly and fairly. While our policy typically involves issuing a refund and allowing customers to reorder to avoid further delays, we regret if this process — or the way it was communicated — left you dissatisfied. We also understand concerns about shipping costs, especially on smaller orders, and we’re actively working to provide more flexible shipping options for our customers. Your feedback is important to us. Thank you again for bringing this to our attention.

Response from SubaruPartsDeal.comMay 5, 2025

Thank you for taking the time to leave your feedback. We're truly sorry to hear about your negative experience with both our website and customer service. This is certainly not the experience we want for our customers. We sincerely apologize for the lack of response to your questions, as well as the confusion around the part issue. It sounds like we’ve missed the mark in both areas, and we understand your frustration. Please reach out directly to us and we’ll make it a priority to assist you further, address your concerns, and resolve the issue with the part you received. We’re committed to improving, and your feedback is invaluable in helping us better serve you and others in the future. Thank you for bringing this to our attention. We hope to make things right for you.

Response from SubaruPartsDeal.comMay 5, 2025

Thank you for sharing your feedback, and we’re sorry to hear about your experience with both the tumble generator valve motor and our customer service. We understand how frustrating it can be when issues like this arise. We strive to provide high-quality products and excellent service, and it seems we’ve missed the mark in your case. We apologize for the inconvenience of having to call multiple times, and for the confusion around the return process for electronic parts. We take your concerns seriously and would appreciate the opportunity to address this further. Please contact us directly at and we will do our best to resolve this issue in a way that meets your expectations.