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StylemixThemes (stylemixthemes.com) has 149 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
stylemixthemes.com
Website
stylemixthemes.com
Category
Internet & Software
Listed on Five Star Index
2026
About these reviews
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The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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me too stylemix scam and ignore refund request from custoners.
me too. I already stop its service,but the automatic renew is on. I immediately asked refund one day after they charge the money.
Even i start a ticket on their website, they will ignore you and close the help ticket. Very bad experience. I will keep posting the negative views till they refund my money and completely go away. Possible users, be careful, if the promised refund did not make, it is scam.
Bad experience for now.
NA
Noh A.
Scam tactics and broken software
Scam tactics and broken software! They silently charged $58.80 for an auto-renewal. The plugin is full of bugs and ruins car images. Support is completely useless and refuses a refund. Greedy company, stay away!
Response from StylemixThemesSep 26, 2026
Hi,
We’re sorry to hear about your experience and understand your concerns regarding the renewal charge and the issues you experienced with the plugin.
Our subscription system, which processes payments through Freemius, shows that a renewal reminder was sent to the email address associated with your purchase on August 24, approximately one month before the renewal. Based on this record, our support agent informed you that the renewal notification had been sent.
At the same time, we understand that an email recorded as sent does not necessarily mean it was successfully received or seen. We would therefore like to contact you directly to verify this and review the details of your case.
We would also be happy to investigate the issue you reported with the car images and troubleshoot it with you. If you prefer not to proceed with troubleshooting and we confirm that the renewal reminder was not received, we can review the renewal for a possible refund.
We hope you’ll allow us the opportunity to investigate the situation properly and work toward a fair resolution.
TE
Tee
Constant Issues With Calculator
Non stop issues with their cost calculator plugin. Doesn’t refresh or render properly and every time they do a new update it somehow breaks the calculator. I’ve had to roll it back multiple times to older versions to have a semi-working calculator for my customers.
Customer service is extremely poor. Takes them days to reply to issues with “we’re working on it” or “we’re working on updates and don’t have a specific release date” to resolve the current issues.
I’ve had multiple issues with the this plugin and the support team has not resolved any of them. I’ve been waiting over a month now on an issue of a basic feature they provide that hasn’t been working correctly, and when they came out with their new updates (3-4 weeks after I had been messaging them constantly), their newest update broke and rendered the summaries of calculation completely wrong.
Would not recommend this plugin.
Response from StylemixThemesJun 18, 2026
Hi there,
We're very sorry to hear about your experience.
We were unable to locate any recent support requests associated with your review, and we'd genuinely like the opportunity to investigate this further because this is definitely not the experience we want our customers to have with our plugin.
As a first step, please make sure you're testing the latest version of the plugin on a staging site. We recently released fixes for several calculator-related issues, and we'd like to confirm whether your problem is still present after updating.
If the issue persists, please email us directly at [email protected] with a detailed description of the problem. If possible, include screenshots, screen recordings, steps to reproduce the issue, and any error messages you may be seeing.
It would also be very helpful if you could provide any support ticket numbers you've previously opened. We'd like to review the history of your case and evaluate how it was handled by our support team.
We look forward to hearing from you and working toward a resolution.
Best regards.
JE
Jeff
So tired of this company been almost a…
So tired of this company been almost a year of fixes and it’s the only plugin we always have issues with. Whether it’s caching or the thing not rendering it’s never working for customers and has cost us so much money in down time! If the guy Bill ever gets off his butt and actually fixes our theme this time and he works one damn day in USA hours maybe I will change my review but right now this style mix themes plugin has been a nightmare!!!
Update to their reply. This nightmare has been going on for a year! You and your cost calculator absolutely suck! Terrible help, terrible plugin. Yeah and I bet every patch you do should be on a test server due to your absolute shit work! Cause you surely don’t test it before sending it out. Why don’t you credit me in full and another 2000.00 for the days of work and dozen of customers we have lost due to your shit plugin!! People trust me when I say this, STAY AWAY from this company!
Response from StylemixThemesJun 18, 2026
Hello there!
We're sorry to hear about your experience and understand how frustrating recurring issues and downtime can be.
Regarding the issue you've reported, we actually released a fix yesterday for a similar case. We would recommend testing the latest update first to see whether it resolves the problem on your website. As a precaution, we strongly suggest applying the update on a staging/test site before deploying it to production.
We've also discussed your feedback internally with Bill to help prevent similar situations in the future and improve communication and troubleshooting processes.
Please let us know the results after testing the update in the ticket, and we'll be happy to continue assisting if the issue persists.
Best regards,
JS
Jacob S.
Look for another solution, awful support
StylemixThemes continues to produce broken plugins/themes and refuse to provide any meaningful support. Each update results in critical errors and even worse performance than the last.
Their agents such as Matthew Gorden are disrespecful and provide "solutions" which break other features. When we reach out for further assistance they do one of two things:
1. Pretend there is no problem and try to shift blame.
2. Provide a custom patch-work solution which they promise will not break but will 100% break your site on the next update.
I would strongly recommend looking elsewhere, even if Stylemix seems to have a solution for you - IT WILL BREAK. You will be stuck contacting support on a frequent basis and dealing with their rude & disrespectful team, even to correct minor problems.
Response from StylemixThemesDec 11, 2025
Hello there!
Thank you so much for taking the time to share your honest feedback — we truly appreciate every voice from our community, as it helps us grow and improve. I'm genuinely sorry to hear that your experience with MasterStudy and our support team has been frustrating and disappointing. This isn't the standard we strive for, and I want to assure you that I will discuss this situation internally with Matthew and the rest of the support team to ensure that our communication always remains respectful and meets the high standards we set for our user support.
I would like to provide some context regarding the 'patch-work solutions' you mentioned. Upon reviewing your ticket history, I see that our team, including Matthew, frequently assisted you with customizations—specific changes to the design or functionality that fall outside the scope of standard support. Typically, these requests require hiring a 3rd party developer, but our team provided these custom CSS snippets and solutions free of charge because we genuinely wanted to help you achieve your goals.
However, it is important to understand a fundamental reality of web development. When a complex software product like Masterstudy receives a major update (introducing new features, design improvements, or bug fixes), the underlying code structure and CSS classes inevitably change. Consequently, custom code written for an older version may conflict with the new version. This is not a sign of a 'broken product,' but rather a standard maintenance requirement: custom modifications always need to be reviewed and updated after core software updates.
We are proud of our team for consistently going the extra mile to assist with requests beyond our support policy. We are saddened to receive this rating after the dedicated effort we put into your project, but we stand by the quality of our product and our commitment to our users.
Best regards,
BY
Bo Y.
Good Product, Worst Customer Service
If I have option, I will give zero star. The custom support used to be supportive and informative. However, recent experience completely ruined that.
After using MasterStudy LMS and MasterStudy Templates (both paid lifetime) for 8 months, I suddenly found out from their online manuals that there is another MasterStudy Theme, as the current MasterStudy Templates have limited functions on editing shop pages, e.g. adding a category side bar.
I just want to know If MasterStudy Templates (paid version) is able to add a side bar on the shop page or not?
If not and the Theme has the function, I will consider to get a MasterStudy theme.
The question is simple, but the support staff basically threw me a MasterStudy Theme online manual link, without answering my question directly. not even want to provide a brief introduction on the Theme product. He just wants to close the ticket asap without any patience.
He even told me to open a new ticket for any further question. Serious? one question per ticket, even they are related to one issue? no wonder now it takes more than 2 days to get a reply after posting my ticket.
Good product, Worst customer support. At the start, I was thinking to buy MasterStudy Theme if MasterStudy Template does not work. Now, I need to think twice.
Response from StylemixThemesDec 8, 2025
Hello there!
I am sincerely sorry to hear that you have faced such a situation and were left with a negative impression.
Regarding the product functionality, our official website clearly and transparently lists all our products, including their descriptions and specific features. We always recommend that customers verify they are selecting the correct product before making a payment to avoid future complications. Additionally, we encourage users to test the product via our Live Site and Backend Demos prior to purchase.
Regarding the documentation links provided by support: We receive a high volume of requests daily. To save time for you, our agents, and other MasterStudy users, our team shares links to ready-made instructions. Our documentation contains detailed, step-by-step guides that are constantly updated and improved by our managers to make the information as accessible as possible.
If the information on our website or in the documentation is insufficient for you, please specify this in the support portal. We will definitely provide the missing details and, if necessary, update our documentation.
As for the wait time, our support agents typically respond within 2 business days. We are not currently observing any general delays. Could you please provide the Ticket ID where you experienced a delay? We will conduct an internal investigation to see what happened.
Best regards,
RI
Radina I.
⭐ 1 Star (they do not even deserve it)
After the most recent update, my entire course layout broke. I am now seeing PHP preg_match() errors, my custom CSS stopped loading, and the whole design is completely misaligned. This update caused major issues that ruined the usability and appearance of my website.
I originally purchased the lifetime licence because I believed this would be a stable, long-term solution for my online academy. Unfortunately, it has been nothing but problems. The MasterStudy theme I tried before was extremely heavy and slowed my site down drastically — overloaded with drag-and-drop widgets and excessive JavaScript that destroys performance. I eventually had to switch to Kadence, which is much lighter, faster, and far more reliable.
Their widgets are poorly coded, full of bugs, and completely break responsiveness. The plugin is also very limited if you want to customise anything properly. Each update introduces new issues instead of fixing old ones.
Their customer support is painfully slow and unhelpful. I shared my experience in their official Facebook community after the update, and another user commented strongly agreeing and sharing similar issues — their comment was deleted. That says a lot about how they handle criticism and user feedback.
You are honestly better off fixing their mistakes yourself or using AI tools to code rather than wasting time with their incompetent support team.
I do not recommend this plugin to anyone unless you are highly tech-savvy and ready to repair their bugs on your own. For anyone running a professional website or online academy, this will waste your time and damage your design.
In short: bug after bug, slow support, heavy, unstable, and unreliable.
Response from StylemixThemesOct 24, 2025
Hello there!
Thank you for sharing your feedback with us, and we’re truly sorry to hear about the difficulties you’ve encountered with the MasterStudy LMS plugin after the recent update. It’s disheartening to learn that your course layout, custom CSS, and overall website design have been affected, and we genuinely regret any inconvenience this has caused you.
We’d love to assist you in resolving these issues, but it seems we haven’t received an official request from you regarding the specific problems mentioned. If you’ve already submitted a ticket, please kindly provide the ticket ID number so we can locate it and thoroughly investigate your case. If no ticket has been opened yet, we warmly invite you to submit one with a detailed description of the issues and WP admin access at https://support.stylemixthemes.com/tickets/new. This will allow our team to dive into your setup and find a solution tailored to your needs.
Additionally, if you’ve sent an email, please let us know the address it was sent to so we can track it down. We also noticed that our Facebook representative reached out to request further details to review your case individually, but we haven’t received a response from you yet.
We’re here to support you and would be grateful for any information you can share to help us move forward.
Your experience matters to us, and we’re committed to working with you to address these challenges. Please don’t hesitate to reach out—we’re looking forward to hearing back from you soon!
Best regards,
DP
Dos P.
SUPPORT FATAL
The plugin is very good, very nice and functional, although it has a huge flaw if you post a course as "coming soon." Those already enrolled can't access it. On September 16th, I contacted technical support. On September 18th, I filed a complaint, and I still haven't received a response. And I'm talking about the pro version, which I paid for. I had to switch to Masteriyo, and they respond within minutes.
Response from StylemixThemesSep 22, 2025
Hello there!
Thank you for your feedback about MasterStudy LMS and for bringing this issue to our attention. We sincerely apologize for the difficulties you’ve faced and the delay in addressing your support ticket. We understand how frustrating this must be, especially as a Pro version user, and we deeply regret the inconvenience caused.
We’ve looked into the matter and found that the agent originally assigned to your ticket became unexpectedly ill, which caused the delay in our response. We’ve since reassigned your ticket to another skilled agent, who has already responded to you. We’re truly sorry for this oversight and are taking steps to prevent such delays in the future.
Regarding the "Coming Soon" functionality, when this setting is activated for a course, it disables the "Start Course" or "Continue Course" buttons to prevent new enrollments and avoid confusion while updates or changes are being made. However, students who were previously enrolled in the course can still access it by navigating directly to the course curriculum and clicking on the lesson titles. We apologize if this wasn’t clear.
We truly value your experience with MasterStudy LMS and are committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please don’t hesitate to reach out, and we’ll prioritize your request. Thank you for your patience and understanding.
Best regards,
