Ryhan S.
Worst Theme Support, Waste of Money and Time!!!
As a long-time user of the Motors theme, I've generally been satisfied with its performance. However, my recent experience with their support team has left me thoroughly disappointed, hence the one-star rating. After updating to the latest version of the Motors theme, we encountered a troublesome header issue on our website. Recognizing the urgency, we promptly reached out to their support team, creating not one, not two, but four tickets detailing the issue we were facing. Additionally, to ensure clarity, we even provided a video illustrating the problem in detail. Despite our proactive efforts and multiple attempts to seek assistance, we were met with a deafening silence from the support team. It's disheartening to note that our last ticket, which remains unresolved, has been left untouched for the past five days. This lack of response not only showcases a disregard for customer concerns but also highlights a glaring inefficiency in their support system. As a customer, I understand that technical issues may arise, but what truly matters is the responsiveness and commitment of the support team to address these concerns promptly. Unfortunately, in this regard, Motors theme's support fell short of expectations, leaving us frustrated and inconvenienced. In conclusion, based on this regrettable experience, I cannot in good faith recommend the Motors theme to others. A reliable and responsive support system is paramount in the realm of website management, and unfortunately, Motors theme failed to deliver on this front.
Response from StylemixThemesNov 18, 2024
We’re truly sorry to hear about your recent experience with our support team. As a long-time user of the Motors theme, your feedback is incredibly important to us, and we deeply regret falling short of your expectations this time. First, we sincerely apologize for the delay in addressing your tickets. We understand how frustrating it must have been to encounter a pressing issue and not receive the timely assistance you deserved. Your proactive efforts, including creating multiple tickets and even sharing a detailed video, show your dedication, and we deeply regret that these weren’t met with the urgency they required. We genuinely want to turn this experience around and restore your confidence in our theme and support. Please know you can always create a new ticket or reach out to us through the support forums on ThemeForest, WordPress.org, or even in our Facebook communities. We are here and committed to helping resolve any issues you’re facing as quickly as possible. Thank you for sharing your concerns—it helps us improve. We sincerely hope we can make things right and change your opinion of us. Please let us know how we can assist you further!