Jay O.
Most frustrating experience shopping for furniture in my life.
We ordered a bunch of furniture in the tune of almost $9k - things to know, if you order a bunch of furniture and some of them are not in stock, they hold the whole shipment. So if you order 6 dining chairs and 4 are not in stock, you get nothing till all are in stock. The painful part is you do not know till you order, even though the site says "ready to ship". They did offer to swap out for available chairs, but the ones they had available were of no interest to us. We had to change some of our design to use Magee and Arhaus due to the frustration dealing with StyleMe, luckily we listened to our designer to wait a bit to see how shipping is resolved before putting all our eggs in that basket. To make matters worse, the only furniture we received came damaged, and the replacement is also not in stock, so it's been almost 2 frustrating months with no dining and living room furnitures. I advise you look somewhere else. I can't give more than 1 start due to damaged on arrival furniture - though they are replacing it, but no replacement is received due to availability issues. I made the mistake of ordering ottomans hoping it was just a snafu, but again same issue, one in stock the other is not in stock and they can't send the one in stock till they have everything, even though this is shipped as separate items via Fedex!! (please help me understand the logic here, I can admit I am dumb). Objectively, what should i be happy about? EDIT in response to the response below: "We feel our team went above and beyond to ensure the customer was supported." - Absolutely, STYLEMEGHD support was exceptional. A+ "We feel the situation has been misrepresented, and does not accurately represent the efforts of our Customer Service team" Not entirely sure how this got shifted to a support problem, it was a STYLMEGHD problem? Please I will leave the edit and my original statement up + add an apology and bump up the rating if you can call out what exactly I misrepresented. I am happy to stand corrected.
Response from StyleMeGHDFeb 3, 2025
We’re disappointed to see this review, as our customer service team made every effort to accommodate the customer’s needs while adhering to ETAs provided by our vendors. One of the items in this order experienced an ETA change due to the quantity available, and we promptly provided options to help the customer proceed. Unfortunately, the customer stopped responding despite multiple follow-ups. We received a response regarding a different order, but the ETA issue was not acknowledged by the customer. After no response to our follow-ups, we informed the customer the order would remain as-is until they replied with specific instructions, but we assured them we were ready to assist whenever they were ready to communicate. While damages during transit or manufacturing are rare, we understand they can occur. As soon as we were made aware of damage to the customer's order, we immediately reached out to provide transparent information about the ETA for a replacement. We also offered to explore other options if a replacement wasn’t preferred, inviting them to share their preference, but they preferred a replacement despite the ETA that was provided. We feel our team went above and beyond to ensure the customer was supported. We maintained consistent communication, provided alternative solutions, and upheld a high standard of service throughout. We feel the situation has been misrepresented, and does not accurately represent the efforts of our Customer Service team. We are always ready and willing to assist. Please feel free to reach out to our customer service team if there is anything we can do to further support you. Reply To Jay's Edit: We appreciate you editing your response to explain the positive experience you had with the StyleMe team. Unfortunately, external factors outside of our control such as vendor supplied ETAs leave us little room for resolution, but we always aim to provide the best possible experience for our customers by being transparent, brainstorming alternatives and being as flexible as we can to ensure satisfaction. It appears your negative experience was caused by these unfortunate external factors we have little control over coupled with the high order volumes impacting in-stock availability from our vendors. The 1-star review seemed as though you were unhappy with our services, and misrepresented the exceptional A+ effort you experienced from our team. Thank you for confirming that your experience with our team was positive.