StussyReviews of stussy.com

\I placed an order but immediately realized I'd made a mistake. I emailed support to cancel, but after receiving no response, I tried their live chat. The agent submitted a request but couldn't guarantee success. When I followed up later, the representative was quite dismissive, telling me I just had to wait and hope. The next day, I messaged support again, only to receive a shipping confirmation moments later. Since I’m in Argentina, half the cost was non-refundable taxes and shipping; I now have the items and hope to resell them to recoup my losses

I ordered online from Stüssy and when my package arrived, it was ripped open and empty — none of the items I ordered were inside. I immediately emailed customer service, but received no response at all, not even an acknowledgment that my email was received. This has been very disappointing, especially given the price of the items. Poor delivery handling and lack of customer support. The product is not even cheap and then you get this kind off customer service

le site eu.stussy.com est un site de confiance. Je n'ai rencontré aucun souci. J'ai passé une commande il y a 15 jours et j'ai reçu les articles conformes à la commande une semaine après. Aucune difficulté rencontrée. Je recommande ce site. Je tenais à faire ce commentaire car j'ai failli ne pas commander en voyant tous les avis négatifs. Et j'ai tenté le coup. J'ai bien fait.

stussyitaly.net appena scoperto di essere stata truffata, ho comprato e mi sono resa conto di non aver ricevuto mail riferite all'ordine, dal momento che provo ad accedere all'account, tutto fermo, non mi resetta la password, nulla di nulla, nessun contatto, nessuna mail. Ho scritto al servizio cliente stussy originale e mi hanno confermato che ho acquistato da un sito truffa

this brand very good and has good quality and you guys should this brand and buy it this brand is a wonderful brand when I wore it felt very soft and clean and it so soft that I fell asleep while wearing this brand

Horrible! I am a client since years. I received a new order with 2 t shirts. One of them broke after 1 usagae. They decided give 20% off discount. WTF! Sorry but this is horrible custome care! Will not buy again... Sorry

Ich habe das erste mal bei Stüssy bestellt. Ich habe bei einer Bestellung alle 4 T-Shirts zurückgeschickt, weil die alle anders ausfallen und nicht gepasst haben. Also habe ich bei der nächsten Bestellung ein T-Shirt in zwei Grössen bestellt und zusätzlich noch ein anderes, weil es cool aussah. Von der zweiten Bestellung hat nur 1 T-Shirt gepasst und das habe ich auch behalten. Jetzt habe ich eine Warnung bekommen, dass mein Account gesperrt wird, wenn ich noch mal so viel zurückschicke. Ein einziger Rückversand kostet eh schon 10€. Alleine das ist schon sehr ungewöhnlich, wenn auch noch alle T-Shirts unterschiedliche Passformen haben. Ich bestelle dort freiwillig nie mehr. Die Qualität der T-Shirts lässt ohnehin zu wünschen übrig. Das einzig Positive ist eine schnelle Lieferung und das coole Design der Kleidung. In meinen Augen ist der Shop schlichtweg Abzocke.

A huge thank you to Herman, the manager at Stüssy New York City, for going above and beyond to make our shopping experience so special. He treated us like VIPs, acting as a personal shopper for my 12-year-old son, who is on the smaller side and can be tough to fit. Herman took the time to not only help us on the floor but even went downstairs to search through the stockroom for XS sizes that might work. Thanks to his effort and kindness, we found two hoodies that my son absolutely loves, and he left the store beaming. Herman truly exceeded our expectations with his professionalism, care, and dedication. This was one of the most positive shopping experiences we’ve ever had. I can’t recommend Herman and the Stüssy NYC team highly enough, you’ll be in the best hands here!