Stuff4CraftsReviews of stuff4crafts.com

I placed an order for several items and a Copic aluminum case. I was excited a few days later when the order came. HOWEVER, the order was incomplete and the invoice stated the case had been shipped. I was home when it was delivered so it was not a case of stolen mail. I immediately notified the company and got a return generated email saying I would hear from them the next day. I didn't and got no response till I contacted them again. At that time, i was told they would send me a new case when they were given the ok. Several days passed and still no shipping notice so i contacted them again. (The item was still available on their website.)I got a very snarky response referencing the previous response, with no explanation for the delay. Yesterday the item was still available on their web site. Today I finally, (10 days after their first response) got ticked and contacted by mail, email and chat. I was informed the item was no longer available. When I asked why it took so long (About 2 full weeks), I was told they had no control over the company discontinuing the item. True, but they also had it in other colors up though yesterday and no one offered me that option. I wonder, if I had not gotten angry, how long it would have taken them to notify and refund my money. Will never do business with them again.

They have lost my order - cost $125 AUS and i dont have the product. Have sent emails with no responses.

I was order 16 Jan 2019,Today 22 Jan 2019 They can't send tracking number of my order? Processing Day 1-3 Day show their website. But now 6day long.But they couldn't send tracking number.

Very disappointed. Paid extra shipping for product to be delivered on a Friday. It never came. The customer service dept is closed on weekends and holidays. So am forced to wait until next Wed to find out what happened. Very unhappy and disappointed. Will never shop there again.

It's called Bait and Switch. My spouse ordered some plastic boxes for her primary school class. It was supposed to be 2 orders of 6 boxes ea. for ~ $65 CDN. thru Amazon. What was received? 2 boxes for the same price! Checking back on the Amazon add revealed that the same order number was now showing the 2 box offer, which BTW is ridiculous - who would pay $60 for 2 boxes ea. roughly 12"x 17"x5"??? (we found sim. boxes at Walmart for $6.40 ea.) Efforts to contact S4C were met with the usual "We are experiencing heavier than usual call volume..." and emailing got no response at all. We had to ship the boxes back for around $20CDN with the only commitment being that we would get a cheque for the original order minus shipping. So here we are having spent over $80, waiting to a net total of $20 - does that not sound like a ripoff! But great customer service - NOT. A one star rating is frankly too high. Terrible outfit. Part II Just got a CYA reply from S4C. Won’t go over the details of who did what to whom. Two points - 1)This is the 1st and only reply to me (and it wasn’t really to me but to Trustpilot) from S4C. 2) Who would order boxes this small and cheaply made for $30 ea. Nuff said! Part III Just spoke with my wife and she did send a screenshot of what you originally offered.

I ordered 3 items.... the order was processed and the money for the products and the shipping costs was deducted from my account. Without warning or notification 2 of the items were removed from my order and the costs apparently credited back to me. Shipping costs however were not adjusted following the change to my order and when queried on this the staff response was uncaring and rude. I still have not received the order more than a month after ordering and am getting no help from Stuff4Crafts staff in tracking the order. My honest review after this, my first ever purchase with Stuff4Crafts, is that I will not be returning as a customer and nor will my spouse or children or any of my friends, who are all artists. In Australia good customer service is what gets you customers, bad customer service is what gets you bad reviews and the loss of business. Be cautious if you decide to use Stuff4Crafts.

In response to your reply what twaddle! Your staff DID NOT do their best to help me. When I ordered from Fruugo - who will be receiving a letter of complaint from me - I was unaware that this was coming from the states. I asked for the order to be cancelled and it was not. I received my goods finally last week but instead of tracing my package your staff merely cut and pasted text about your shipping into an email and it took further complaints to get you to track it! When it finally did arrive it was via a note to tell me I had to pay an extra £18 to get it. I am going to take this up with PayPal now.