StudiodermalReviews of studiodermal.com

I bought 2 tubes of an under eye skin tightening cream having been duped by an instagram advertisement. I should have known better, I do know better, I won’t do it again. Anyway the cream is awful it caused flaking, the skin looks more creased and make up can’t cover it. I contacted Studio Dermal via email to request a refund under their 30 day money back guarantee as the product is faulty. They said they would only refund unopened product and that I was responsible for the cost of the return postage, quoting around £16. They did not provide a returns address but asked I contact them again if I wanted to proceed. I wrote again explaining how outrageous this was. They in turn restated their previous email and the email exchange carried on until they realised I was not going away so they would deploy plan B which is to say they are escalating it and will get back to me. Basically ignore the customer until they give up. What followed was a period of 3 weeks of no communication despite me politely requesting a response. I eventually looked up the reviews on Trust Pilot and realised I’d fallen for the scam but I wasn’t giving up. I read 2 reviews telling people to refer to the Sale of Goods Act and threaten the Ombudsman. Miraculously I received a response the next day offering a full refund, which is now in my account. Lesson most definitely learned but my message is more, don’t give up trying to get your money back, that’s how they win, they know it’s a substandard product but it doesn’t matter if enough of us fall for it and just walk away. Fight for your money back yes it’s hassle and life’s too short but it’s so worth it.

Absolutely disgusting product that made my face look such a mess it spoiled my birthday!! As for the Customer Service Skills? Absolutely appalling, refusing the refund until paying for returns etc....stay away from here 😡

They made a very clever advert which I stupidly believed This turned out to be a complete and utter scam as was the promise of a refund if the product was unsatisfactory. The cream arrived without a brush and I followed the instructions to the letter. I was totally horrified with the results. The skin under my eyes turned wrinkly, creased and dark and made me look twenty years older. I wrote to the company to tell them what had happened and they have refused to send me a refund as promised on the grounds that the package had been opened and tried. How is one supposed to know if it’s any good without trying it out?????? I would like to warn anyone else considering buying this product not to as the company are scammers and the product doesn’t work

I agree with all previous reveiws . I dnt know if the product worked with a short time if using my skin was red raw. Almost burned. I contacted immediately.. no response . Yet they kept emailing me to give a performance review stated I only used once because of the reaction . They say they get back to you in 48 hours they don’t . When they finally reply .. it’s we are investigating this and will contact you soon . Rubbish product rubbish customer service

This eye tightening cream does not work at all. There was zero change and a total waste of money. Please don’t waste your money on it 👎🏼

Absolute rubbish! No ‘tightening’ at all. Also when you are asked to review in a follow up email, if you try and click on ‘dislike it’ it doesn’t allow you to open any other windows to comment. I was tempted to click on the ‘liked it’ button to see if that worked but thought that would probably be accepted and work in their favour 😱 Do not fall for this product

I was deeply disappointed in this product. My eyes looked worse after I applied the product than before. It did not soften the skin at all but tightened the lines and wrinkles, making them appear more prominent. Make up could not be applied over the area. It was a disaster.

I purchased the temporary eye tighter. Might as well use water. It does nothing