StudentuniverseReviews of studentuniverse.com

Absolute nightmare. I purchased a ticket in 2020 which I had to cancel due to COVID. Airline policy at the time didn't offer refunds, and then they did but StudentUniverse was not willing to work with me and only offered to provide a flight credit and provided continued contradictory information. I then rebooked, only to be dinged $50 for a rebooking fee which was not listed anywhere. They also then took 3 days to rebook and the fare jumped $20 and ate another chunk out of the flight credit. I have spent nearly over 2-3 hours wrangling with their unhelpful customer support to no avail as I try to use the residual credit for that. I wish I booked with the airline directly - that was my biggest mistake. Never EVER book with an online agent! Edit : They have reached out to me and reimbursed the rebooking fee (does it need a negative review?). However, the fare difference still applies and for 2 tickets it resulted in nearly $80-$100 lost just because the CSRs were too slow to rebook and wouldn't allow 2 bookings within the same credit. An ordeal that would've been easily fixed and could've made me a repeat customer with a refund dragged into a 2 year mess and damaged my perception of using OTAs permanently. I am keeping this review up.

Student universe uses tripmate for their insurance policies and they're a complete scam. If you look up reviews of tripmate, you will see 1 star across the board. I had leave revoked in the military and had to cancel my trip. 5 months later I am still trying to get my $900 back from this scam. Extremely disappointed in Student Universe for using such a terrible refund company with such a bad reputation. The customer experience is beyond terrible.

Absolutely thieves. I reserved a booking then it was cancelled just after few hours for no reason and I was told i would get a refund back. The refund was less than the money that was debited and when asked i was told that these are conversion fees and they are not responsible. I am disgusted. Not recommended at all.

I mistakenly booked a flight from Chicago to saint Louis Missouri instead of Kansa city Missouri. I contacted student universe about the situation. I was advised to cancel the ticket so I got a “flight credit”that was less than the price I got the ticket. Now it is time to book a new flight to Kansa city but Would you believe they quoted me higher for the ticket than the regular price on the website so I ended up paying double the amount of the original ticket all together. I don’t like thieves, frauds and unfortunately this company has proved to be one. Greed will be the end of this company.

I had to cancel a trip I booked with an airline on StudentUniverse. But Studentuniverse gave me full credits and told me to use them within one year. So I called them again (before the expiry of my credits) to book a trip using my credits. Then comes the most confusing part. They are quoting the trip cost at a much higher price than the actual trip price on their own website itself and also on the official airline site. When I asked about this discrepancy, they said this is the price they could see. With the price they are quoting, I can book a trip on my own without their credits. As both are almost the same. Had a very bad experience with Studentuniverse.

Student Universe is great for discounts until there are any issues with the flight. I added no questions asked travel insurance to my flight and they have done nothing to refund the money. They notified me after requesting a refund that the travel insurance is provided through a third party. The third party makes you jump through many hoops and after one month the refund is no closer to getting back into my account.

You have to fight to use your credit. Anyone that planned to study abroad in 2020-2021 good luck trying to use your credit. Even if you finally fight with them and they let you use the credit it has be used for ONE flight! So if you are no longer planning to go abroad it is difficult to use the money. I ended up loosing a lot of money but better than wasting it all. Student Universe do a better job of assisting students that don't have money to lose.

To begin, I do appreciate their prices and student-oriented packages as well as pretty good customer service that answers with a human on the phone every time within a few minutes. However, I had two bookings that went awry and received no compensation for cancellation and seat changes. Three months later, I found out that Student Universe had stored my credit card information and began charging me for subscription fees (that I did not consent to) and random ubiquitous charges that weren't quite explained. After just a few months they will still have your credit card on file, but they won't store your flight confirmations and bookings. How does that make sense? Make sure you opt out of them selling your information at the bottom of the website too! Although they DO offer legit tickets and bookings, I would NOT recommend this company at all. Kiwi.com has FABULOUS deals, great customers service and better communication with more transparency. Be Aware and Block Them From Your Bank Once The Transaction is Final! Pay attention to information selling disclosures and consider getting full-refund insurance (or simply don’t use them)! They have shady subscriptions that you don’t consent to and customers service is trained to answer questions about information selling and storage.