StudentuniverseReviews of studentuniverse.com

Quick and easy to research and book a flight. Very good price too. I also like that this site is not limited to students only. Excellent!

Had a very helpful customer service executive help me through a tricky booking problem! Thanks a lot to that person and to the company!

cool nice easy

There are two reasons why I did not give five stars. First, the search engine could be improved. When I changed only the date, all other preferences were reset as well. Second, It would be very nice to receive the itinerary attached to the email confirming the purchase.

Student Universe is amazing and convenient! I booked 2 days before and got an awesome rate.

Final review: Studentuniverse reached out to me again and I was informed that my full refund for my flight has been approved. Although this has taken some effort from my part, one has to appreciate that even under these horrible conditions for travel companies, they did everything they could to make it right for me. They showed me they care about their customers and I have changed my opinion about them. My intention is to use my reimbursement in a new flight with Studentuniverse when the situation improves. I hope this review is useful for anybody that has gone through the same situation. You should not let it go, some companies like Studentuniverse will listen. Edit: Following this review, I was contacted by a representative of Studentuniverse about my issues. This is a good sign and I could appreciate his intention to help me. He said hat he will try to request a refund for my ticket, which would be an acceptable solution for me. I am skeptical that this will happen but I will give them the benefit of the doubt. At least, I hope I will hear from them again with the final result of my complaint. If I get a full refund, I will spend it back on Studentuniverse when I need to fly again. In a few days, I will update this review and make it more positive if I get a solution. Original review: I tried to reschedule a flight that was cancelled due to COVID 19 and it was impossible to reach out to them. I called them multiple times and in one occasion, I waited more than 1 hour and no one picked up. The cancelation conditions with them should be illegal. If your flight got cancelled with them, you have no chance to get your money back or an equivalent flight instead. They take your money, they won't give you a service in return, and there is nowhere you can complain. Please stay away from them.

**UPDATE** After posting my review below, I was called the same day from the company. They listened to my conversation and apologized for my experience with their customer service representative. They helped me schedule the flight I found before at the original, lower price. I am glad they called me back and were so polite on the phone. Thank you for being a responsible company and fixing this issue. **Original Message** Horrible customer service. The person who was with me on the phone kept cutting me off when I was trying to ask questions. She seemed annoyed to talk to me and got upset when I asked why I could book the flight on the website. I was on the phone trying to use a credit from a previously booked flight I had to cancel. I found two flights on their website where I could use the credit (same airline and ticket type) and she told me that I couldn't book them because they were "unavailable" and instead had to get the tickets that were twice as expensive. I was able to buy the cheaper tickets using their website, but the worker said I could not use my credits because the cheater flights were gone. This made no sense to me since I could still buy them on their website, but the worker kept cutting me off saying that it wouldn't work. I then asked if there was a way to search in their site for tickets I could buy, and she said there was no way. Even if the customer service agent did not know the answer, I was annoyed that I was not directed to someone who would know the answer or would have a way to search for tickets I could use my credits on. I ended the call by asking if there would be a survey after this interaction where I could give some feedback and was told there was none. What company of this size does not have a feedback survey after customer interactions?! This really shows a lack of professionalism. The whole process was ridiculous and showed a complete lack of effort by the company to work on their interactions with customers. I will never get a ticket from this site again.

Get great discounts every once in awhile. Only problem is that my referral codes never worked for my friends