StudentuniverseReviews of studentuniverse.com

Day before my flight back and I'm trying to confirm my seat and the airline is telling me they didn't receive the extra money I paid for my seat and now I'm subject to more fees!! I had travel protection and it still only got me a 7 day later refund. Book directly, it is definitely cheaper with a flight watch and the airlines guaranteed.

Student Universe does not help with cancellations or trip changes. All they say is stuff about "the airlines polices" which is just not true. When I asked to speak to someone else, they do not provide another agent. They are awful if plans change and now I have lost so much money because they don't even try to get me a refund for my tickets.

Do not trust this company. We booked flights, paid for them and they took the money. Then emailed stating the flights were cancelled as we had not provided full details. We had in fact provided full details on their website and it was submitted successfully. They now have taken over £2,000.00 from us and state there will be a delay returning the money. We will be making a formal complaint to our bank provider. Do not trust!

Very bad experience with studentunvierse My advice and recommendation not to deal with them because you will lose your money and no service or customer service you will get.

Don’t bother booking through this site! They take extra money from you to select your preferred seats and they don’t book them (you have to pay extra again directly with the airline). They take extra money from you to select your preferred meal and they don’t select them - you have to call the airlines to sort it out. They take extra money for a ‘better service’ but don’t even provide your passport details to the airline and you’re not able to checkin!! Ridiculous!!

I booked 2 tickets through Student Universe on 08/07/23 for $643.98. On 08/10/23, I was charged again but for $665.10 and it wasn’t by Student Universe, it was by the AIRLINE I flew with (Silver Airways.) After I saw the charge, I immediately called Student Universe and afterwards they sent me an email that stated “Please be advised that the charges you are seeing on your end from Silver Airways will be reversed back to your card and the actual charge will be coming from StudentUniverse. The charge you received is only an authorization charge and will just fall off. The second charge is the payment for your ticket.” I understand it was an authorization charge but it should have not happened at all! My bank account ended up going into the negative and I had to pay overdraft fees! I should have been made aware that an authorization charge would take place. Do better Student Universe!

I had a terrible experience with Student Universe. Long story, but I ended up with two tickets for the same flight. I cancelled one, then without my permission Student Universe cancelled the other ticket. On the day of my daughters flight we discovered she did not have a ticket. I had to pay $4000 for a same day ticket I am a single mom, it took me two years to save up that amount of money. Meanwhile I was told by Student Universe that I needed to deal directly with my credit card company to get a refund for the two tickets that were never used. Both credit card companies ruled in my favor. Student Universe then promised me that if I refused the reversal of charges they would work with the airline to refund me an amount greater than the two tickets. . As soon as I declined the payment from my credit card company Student Universe stated there was nothing they could do to work with the airline. So basically it should have cost me $1000 to get my daughter to her study abroad program it cost me $6000. Basically student universes response was too bad so sad. Suck it up, buttercup. It will take me years to recover financially.

I hate seeing their commercial its terrible