StudentuniverseReviews of studentuniverse.com

Terrible experience with this company. Booked a 3 part flight from proserpine, Australia to London (stopping at brisbane then singapore) for this coming January 2025. Singapore airlines emailed me to say the first part of the flight (proserpine to brisbane) has been cancelled and to contact StudentUniverse to rearrange this first part of the flight. I have called over 10 times and each time the staff say they will call the airline and rearrange for me to get the same flight a day before and every time they never call me back and fail to organise this. I have also written many emails non of which have been replied to. The customer service has been appalling and it is frankly ridiculous that I have been lied to by each staff member. Would not recommend anyone to use StudentUniverse.

studentuniverse canceled my flights and didn't tell me. I checked with the airlline and they had no record of my trip. When I called studentuniverse they said that the price had gone up. Rather than tell me this, they just canceled my trip. I have a confirmation at our agreed upon price with a StudentUniverse reservation code and an airline reservation code. They told me they could rebook me at a higher price. And then they told me that they could not rebook me on my dates. They still haven't refunded my money. I feel sorry for the "customer service" person, but she said that there was nobody there that could help me and she suggested that I try to rebook on my own.

I’ve been trying to contact them in order to change my flight booking to see my sister for her birthday and I’ve received absolutely no response. Sent messages on their social media accounts, emails, called severally and still nothing!!!l

When it's good, it's absolutely OK. And I mean ok as in just ok. You can definitely find a cheap flight, but not any cheaper than any other flight search engine. When it's bad, it's probably the worst travel agency you can deal with. Expect to receive no notification when your flights are canceled. And don't expect the agents you contact to be able to help. (This is not their fault, they are lovely and the company policies are to blame.) Honestly never want to flip a table as much as I have dealing with this company.

they canceled booking for no reason

I would give zero stars if I could. I had a booking confirmation from them, and they cancelled the reservation without telling me. We showed up to the airport with the confirmed tickets, but they had cancelled them. Avoid this company at all costs.

Horrific. The company booked me and my boyfriend as 2 youth tickets, we are over the age of 25 so we were unable to board the flight. We had to buy 2 new one way tickets at the counter for $3,236 EUR the morning of the flight. The company would only reimburse me the original flight cost which was only roughly $900. I requested them to pay the difference and they refuse - even though they messed up my booking. Absolute joke of a company.

I bought two flights, round trips and paid for baggage. I had to change one flight before 24 hrs and they didn't transfer the baggage purchase. I was robbed, only way to say it. There is no way to justify they couldn't do the transfer because I called the airline and they told me if Student Universe called their Support it could be done. So that means IT CAN BE DONE and THEY DON'T WANT TO. They made easy money with me... $112. I had to go directly to the airline and buy for baggage AGAIN!! If I could give them less than an F!!!!