StudentuniverseReviews of studentuniverse.com

Absolutely terrible service!!!! I booked a hotel in Miami for 2 double beds in June (almost a month before I was going). As soon as I got to Hyatt, they told me they couldn't find my reservation. I called StudentUniverse and after almost a 1.5 hour hold, they told me that my reservation never went through. Funny since I NEVER got an email saying that and instead got emails confirming my reservation and a transaction of almost $300. Well, they offered to relocate me to Hyatt. After almost 3 hours on the phone and they were like "well book a similar type of room as your original". I originally booked 2 double beds + 1 sofa bed. I got 1 double bed + 1 sofa bed instead for 4 people. They just keep going back and forth and keep me on hold for HOURS. Terrible terrible service. Never use them.

Flight was cancelled by airline and rebooked to an earlier flight. Agency requested confirmation by return email. Sent 3x eMails requesting to cancel. Agency failed to communicate with airline and entire passage was lost. Impossible to phone agency through interminable phone loops. NEVER AGAIN WITH STUDENTUNIVERSE, AT ANY PRICE!! Agency responded after this review and an additional complaint posted with the BBB. Extensive eMail communication previously with agency and bank to no avail... Funds were deposited today back into my MC account. Thank you, Trustpilot. The reply from the agency below is suggesting the dispute was caused by delayed eMail response from passenger. Not so. It originated with ambiguous wording of an eMail sent by the agency, which was promptly answered as requested. Hope they improve their communication procedures for the sake of other passengers. By the way, their call centre is very often overloaded, as has been expressed by other travellers in this forum. Lastly, this dispute for relatively little $ should have been remedied way before it was necessary to upload to social media - for the sake of the company.

I bought my ticket home from Dar Es Salaam to Chicago. The next day I receive an email that the very last flight from JFK to Chicago was cancelled. Yet, the app is still selling the exact ticket I bought. I still have not heard anything back from them about how I will be getting home to Chicago and my flight leaves tomorrow.

No itenrary or confirmation email ever was sent to me since making purchase I have no idea why and I can’t get anyone on the phone everything is 2-3 hour wait on phone horrible experience so far

Terrible customer service and backwards waiting times when trying to call through, not sure if they know that wait times are supposed to go down the longer you're on hold not up, i wish i had read the reviews prior to booking with this company. I can no longer access my booking due to a system error on their website, save yourself the hassle and use another company.

The worst experience ever. We got to the airport early American Airlines took a whole hour checking our docs we miss our plane due to them then we tried to call student universe It took the almost 3hrs to respond. They said that it’s not guaranteed they can find us another flight. Unbelievable so we are stranded in LAX waiting for student Universe call back

If there is a 0 , I would give that. Booked a domestic ticket from the website and the payment gateway had issues where money got deducted twice and created duplicate tickets. Lodged a refund request for one and been chasing them since March 2021. No follow up, no update. PLEASE AVOID AT ALL COSTS !

Very bad because when I tried to purchase it earlier because it was cheaper it gave me an error and didn’t want to go through with the purchase and then when I try to purchase the more expensive one it went through