Stuart WeitzmanReviews of stuartweitzman.com

Kundenservice ist nicht vorhanden Seit August 2023, also seit über einem halben Jahr versuche ich den Kundenservice zu erreichen, weil das gekaufte Paar einen Herstellungsmangel hat. Ich frage etwa einmal im Monat nach und bekomme jedes Mal nur die standartisierte Anwort, dass meine Anfrage an die zuständige Stelle weitergeleitet wird. Über den Chat kann man mir nicht weiterhelfen, weil die Schuhe im Laden und nicht im Onlineshop gekauft wurden. In einen Laden kann ich nicht gehen, weil der nächste inzwischen mehrere Autostunden entfernt ist. Sie stellen wirklich unglaublich schöne Schuhe her, allerdings bei dem Preis ist der "Kundenservice" wirklich eine Unverschähmtheit.

Received a pair of old clearly used Shoes from them. Sent them an email with pictures immediately- no response. So decided to try and return them to get a refund - got a Returns number with instructions on how to Organise a return with FedEx - went on the fedex website to organize a return - and nothing - no tel number - no nothing and no one has turned up. This is a genuine review - happy to share emails, pictures and also my pending return with Fedex. I also am Now out of the return period. Disgraceful and disgusting service. If you need a pair or shoes - please order from A UK based retailer.

INCOMPETENTI, STIVALI MAI ARRIVATI! Consegna prevista per il 29 dicembre, siamo al 12 Gennaio e non é arrivato nessuno stivale. Un misterioso problema, che non sanno giustificarmi, ha fatto si che gli stivali venissero rimandati indietro. Nessuna notifica tramite mail o telefonata dello status della consegna. Sono io che ho dovuto continuamente richiamarli per scoprire che gli stivali non sarebbero piu stati consegnati. Esperienza frustrante e logorante considerando anche il prezzo di 720 euro per un paio di stivali!

Buyer beware. I had a pair of Stuart Weitzman ankle boots. Didn’t know the soles were melting in my closet. The Stuart claim it is the responsibility of Nordstrom where I bought the boots but Nordstrom claim it is a manufacturer defect and I believe that is the case. I have shoes in my closet that are decades old and I have never had such an experience with any shoe. I wore the shoes in the car and as soon as I walked out the car, my feet was practically sticking to the ground because of the melting plastic in the soles. Wonder how long it was leaking and polluting the air. Buyer be ware of this manufacturer.

My wife went to the Chestnut Hill store and bought a pair of boots on sale. When it started to fall apart we went back to the store and were told that they were a pop up store and an outlet. (Their outlet shoes are of a different quality compared to there regular stores). We were never told that. Anyone else have this issue? We shopped their Nov. 6. 2023. They sent us another pair that were made in China and even worse quality.

Don't buy from this company. It is not worth the price. You can get an ARA shoes that are stylish and made of real leather that is soft and not as hard as a cement. I bought 2 pairs both for weddings. I wore it at home a couple of times thinking it will get better, not a chance. It is just not possible to wear it, is so hard & not wearable - it just looks nice but for that price you can expect something much better. Even second hand stores would not take it.

Terrible customer service. Ordered shoes, but the size was wrong so I returned them. They received them on October 16, but I’m still waiting for a refund. Customer service doesn’t help. You would expect better service for a high end brand…. Very disappointing.

Ich habe vor einem Monat bestellte Stiefel zurückgeschickt, bisher mein Geld nicht zurückerstattet bekommen. im Kundenservice ist keiner erreichbar. Werde eine Anzeige erstatten. Nie wieder!! Hätte ich doch lieber die Bewertungen hier lesen müssen. Ich sehe schon, andere Kunden haben die ähnliche Erfahrungen gemacht.