Stuart WeitzmanReviews of stuartweitzman.com

Thay cheat me. They didn't refund mu money! Dont buy their shoes!

Really awful customer service. Actually non existent. Bought an expensive pair of boots with neoprene type material at the back which tore and disintegrated after wearing them 5 times. While materials fail that is understandable, however a company ignoring emails with photos and simply not addressing the issue and NEVER responding is unacceptable from just a upmarket brand. Never being from Stuart Weitzman again!! I wish I had seen these reviews before purchase.

Bought a pair of sandals of this website on the 6th June 2024 for a wedding paid 25.00 express delivery as I needed them quick and we are now over a month later waiting on the sandals. It’s the worst customer service I have ever experienced keep saying that fedex has the sandals and I will get them. I have asked for them to be returned and issued with a refund which I was told no they can’t do that. Save yourself a lot of hassle don’t order off Stuart Weitzman ever.

My favorite shoes have become a nightmare. Since they eliminated the store in Milan, I'm forced to buy my shoes online. There have been so many problems and the customer service really sucks. Most recently, I sent (under their direction) photos of boots I bought last season, very damaged in the heel, to ask for a repair. They replied that they were ruined because I misused them (I don't know how ...), so they would give me only a 20% off coupon. This is an unacceptable response for shoes that cost about 800,00 euros and for a customer who has been buying only those shoes for 20 years. Don't buy those shoes, they don't deserve it

I have been waiting since one week to know where my parcel is. I am struggling to receive answers. Very sloppy customer service. Nice shoes but worst online experience

It‘s a scam!! Don‘t order here - the shop gives wrong info about the shipping, isn‘t able to clearify on the subject and operates with different emails and from different locations. Feels like fraud. I will contact the police.

I ordered some boots with crystal buckles. After a few months, some crystals were missing. Neither Outnet (where I bought them) nor Stuart Weitzman are willing to help me or send replacement crystals. After SW told me they would get back to me, I never heard back, even though I asked several times for a response. Really disappointing that I now have to wear SW boots that look very cheap because of the missing crystals.

Ordered online and paid expensive postage, parcels was delayed so I contacted customer service. The agent insists there is no anomaly in the delivery, despite I continued to tell them it is showing up as delayed and showing the address is wrong, they just told me to wait. I called Fedex after that, Fedex informed me that the company name to delivery address was left blank. I filled very clearly the business name to the delivery, however it was missed out when sent. I am now still in the process of waiting. If I did not call Fedex the parcel would have been returned. I paid a very expensive postage charge to receive this kind of service, very disappointed. I don't think the service standard matches up to the brand, and the agent's ignorance is a bad representation of the brand.