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Stuart Weitzman (stuartweitzman.com) has 112 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 107 reviews with 1 star · Clear filters
220602
Purchased shoes that after 2 wears became faulty. It’s been weeks since my order has been returned and they still not issued refund. Customer services keep saying we will chase it up? Chase it up with who? They are customer services who have my money! I would like to upload all the emails but it does not give me an option!
Katie
Very upset and frustrated by experience. I was replacing a 2 year old pair of boots where the heel part of the boot fell off. I contacted SW to ask about repair advice and got no reply. I then ordered the exact same item and size but when they arrived they were at least a half size larger and too big for me. However the website does not do exchanges. The return instructions are complicated and it does not appear shipping is paid for. The return confirmation I got has the wrong price on it. I am still trying to work out how to return these very expensive boots. My emails to customer service have not been answered.
Tammy R.
Worst customer service ever. I ordered over the knee boots online. Full price. 1,000 bucks. Got an email saying my boots would be delivered today. I waited. Nothing. UPS said they tried to deliver. Liars. My door camera says no. My three German shepherds say no. Package at a collection point. I went. No. Customer service says it’s my problem. Won’t let me talk to a supervisor. This for a thousand dollars????? NO
Federica S.
Scarpe indossate soltanto una volta per il mio matrimonio, per circa 8 ore. Si sono rovinati gli stiletti e può capitare non lo metto in dubbio se il ricevimento é su un prato, ma anche le punte totalmente rovinate manco avessi fatto la ballerina di danza classica. E peggio ancora, assistenza inesistente e inadatta. Scarpe che forse meglio quelle cinesi.
A. L.
I go a sandal which I not resigned correctly. After 5 minutes walk it hurts like hell. I buy a lot of shoes by SW, this never happen. Received 4 standard letters to explain what went wrong One even wanted photo of shoe: Can a photo show that food hurts? How stupid can one get??? No the refuse to return CHF 100 for shipping fees. It is not my fault that this model is faulty. NEVER AGAIN
romadi
Habe goldene Sandaletten in Größe 38,5 online bestellt. Geliefert wurde eine schwarze Sandalette in völlig anderem Stil, Größe 39. Die Schuhe wurden daher ordnungsgemäß retourniert. Obwohl der Fehler nicht bei mir liegt, soll ich nun € 15,00 für die Retoure zahlen. In einer unverschämten Email wurde mir mitgeteilt, dass Rücksendungen in jedem Fall vom Käufer zu tragen sind. Werde dort ganz sicher nicht mehr bestellen. Finger weg von dieser Seite, total unseriös!
Natalia D.
Qualità di m..da! Siete una vergogna. Scarpe assolutamente in usabile. Tagliano la pelle come coltelli. Dovete andare in prigione perché siete i truffatori niente altro!
customer
Verlangen horrende Versandkosten und diese werden leider nach vollständiger Retoure auch nicht zurück erstattet. Dies obwohl es gesetzlich in Deutschland so geregelt ist. Unverschämtheit ist auch, dass weder auf Emails geantwortet wird noch die Hotline des Kundenservice erreichbar ist. Dies bei einem Luxuslabel!!