Stuart WeitzmanReviews of stuartweitzman.com

I contacted customer service to request a short delay in dispatch as I was going away, but the response was blunt and unhelpful — I was simply told, “We don’t offer that kind of service,” with no effort to assist or offer alternatives. When the order arrived, they had sent the wrong pair of shoes! I contacted customer service again, and once more, the experience was disappointing — the representative was unfriendly and couldn’t even confirm whether they would send the correct item. All I got was a robotic response: “We need to investigate the matter and will get back to you.” Overall, a terrible customer service experience.

Dreiste Abzocke. Habe meine Bestellung komplett zurückgeschickt und nur einen Teil erstattet bekommen. Angeblich habe ich das andere Paar Stiefel defekt zurückgeschickt obwohl ich sie noch nicht einmal anprobiert hatte. Kundenservice ist nicht vorhanden.

SCANDALOUS CUSTOMER SERVICE. Two weeks ago, I placed an order for nearly €600, which was deducted from my account, but I haven't received an order confirmation, nor the shoes, yet the payment was made. Customer service claims they haven't received my payment, while they are looking at an entirely different date, and I am being told to contact my bank. So, €600 lighter and no shoes. Never order here!

TL;DR: Instead of owning up to the fact that the shoes I bought were poorly made, the customer service rep called me a liar. The long story: I bought a pair of Yuliana 60 boots and began wearing them at the beginning of January. It's now March. I wear these shoes about once a week indoors at work. When I'm not wearing them, I place them neatly on the top of a shoe rack. After about 12–14 wears, the leather on the heels of the boots started deteriorating. Specifically, the leather on the inside of the heels—facing the soles of the shoes—began peeling away from the corners. I'm not sure how it happened, but I know I have completely babied these beautiful boots. I reached out to SW to ask about the damage. The rep said it looked like "normal wear and tear." I explained that I had been very careful with these shoes. However, she kept blaming me, insisting that "resting the heels on the rung of a chair or catching them on uneven pavement or a step can tear/scuff the leather"—despite several of my emails stating that I had done no such thing. Basically, the rep implied that I was lying. Don't buy SW shoes. If there's any issue whatsoever, don't expect them to stand by their name or their product. There are many other brands out there with better quality, prices, and customer service.

It’s a scam! I purchased a pair of boots on the EU website for 500€. Returned them over a month ago (they received them back beginning of February according to UPD and SW customer service). After over a month still no refund. Their customer service just replies asking to be patient. Patient? You’ve breached your own terms and conditions and you took my hard earned money. Shame on you SW. I wore your shoes for 15 years. Needless to say I’ll never shop again and will file a claim.

The world’s worst shoes SW shoes. Pretty pink sequence sneakers. Wore once and the bottom sole of the sneaker came completely off after worn once.

Auf der Website steht: kostenloser Versand. Vorsicht! Dem ist nicht so! Versand und Rückversand kosten mindestens 17€!

Purchased a pair of Stuart Weitzman Beige Suede Alpine Combat Boots as a Christmas present; however, was shocked at being sent pictures back from the recipient with bloody socks, as skin had been removed from their feet after a 45-minute walk (that slowly turned into a hobble)! This is not the quality or standard in which I would expect from your product, let alone even that or a cheaper pair!