Stuart WeitzmanReviews of stuartweitzman.com

Appalling customer service. They sent me damaged boots with scuffs all over them. I went to the returns portal which wanted me to post them back at my expense. ~ even though the header of every page of their website advertises free returns, I immediately contacted them and they said to send pictures which I did and 12 days later, despite me reaching out near daily, they’ve not responded. Their instant chat service simply tells me the issue has been escalated which equates to nothing. All they need to do is send me a return label!! I’ve had to contact my credit card company to freeze the transaction since SW are ignoring the issue and refusing to resolve. So time consuming and stressful and utterly unacceptable from a luxury brand charges hundreds for their products; and sending damaged boots in exchange for the hefty charge that should align with quality. Avoid!!

Stuart Weitzman Violates Consumer Data PROTECTION LAW A Stuart Weitzman store in EU requested my email and telephone number as part of the process to repair a defective shoe. Following that, I started to receive unsolicited promotional communication via email and text. my un-subscription requests were simply ignored. When I visited the store to complain about the intrusion, I was informed by the sales person that she had no choice in the matter as their head offices in EU demanded to be sent all data from smaller branch stores. This was despite the fact it was a violation of consumer data protection laws. In spite of trying for several years to unsubscribe, writing to management etc, they stop for a while and then always find ways of sending these unsolicited promotional emails using different company email addresses. Their marketing strategy is aggressive and breach of trust with their customers. I have never purchased from them again and is the only fashion brand that I've experienced this with and have a very negative opinion of.

I am very disappointed with Stuart Weitzman’s service. I ordered shoes, but they sent me the wrong size. I returned them immediately, and they confirmed receipt of the return. However, it has now been over four weeks, and all I receive from customer service are generic responses telling me to “be patient”. My refund has still not been issued, leaving me without the shoes and without my money. I hope this review warns other customers to be cautious. I expected a premium brand to provide professional and timely service, but my experience has been frustrating and unacceptable.

Der Kundenservice ist nicht erreichbar. Es gibt keine Möglichkeit, Kontakt aufzunehmen – weder per E-Mail noch telefonisch. Ich sollte dies melden, aber es ist unklar, wie. Ich muss ein Paar Schuhe zurücksenden, da der linke Schuh einen Mangel am Wildleder aufweist.

I used to buy Stuart Weitzman shoes because I genuinely loved their quality and trusted the brand. Unfortunately, this experience has completely changed how I feel. I recently found a gift card I had forgotten about and was shocked to learn that it was no longer valid due to an internal system change. The card had a balance of about $380, yet I was offered only $200 as a “solution.” I found this incredibly disappointing and honestly hurtful. This was not my mistake, and I don’t understand why a loyal customer should lose nearly half the value of a gift card because of a company decision. I chose not to accept the offer, as I believe customers deserve to be treated fairly and have their original value honored. It’s really sad to see a brand I once admired and supported handle a situation like this. Experiences like this make it hard to remain loyal, no matter how much you once loved the product.

I would give 0 if I could. I bought one pair of shoes on the 6/11/2025. One day passed without getting an invoice so I contacted them, and they sent it. Then weeks pass and nothing is sent. I ask when was it going to be sent and they say “many orders, it will be sent soon” a couples of weeks pass and nothing changes so I ask for the order to be cancelled so that I can be refunded. They cancel and say the reimbursement should be in my account in 10 business days. Those days pass and you guessed it, nothing. Now I’m sending emails everyday to them until they pay me back. Ridiculous. Don’t buy from them, it is a waste of time!

Brought in boots to the Columbus circle store with clear tear in seam from poor quality. The store manager’s (the one present 11/29 at 2pm) response “I can recommend a shoe maker”. Clearly customer service has gone downhill at Stuart weitzman: they used to take pride in standing behind their products. Now they are just rude.

Die Bearbeitung meiner Rücksendung hat viel zu lange gedauert. Trotz fristgerechter Rücksendung und mehrfacher Kontaktaufnahme erhielt ich wochenlang keine klare Rückmeldung. Zudem wurde mir ein stark abgenutzter Schuh als Begründung für die zunächst verweigerte Rückerstattung gezeigt, der eindeutig nicht dem Zustand entsprach, in dem ich beide Artikel zurückgesendet habe. Der gesamte Ablauf wirkte unorganisiert und wenig kundenorientiert.