Stuart WeitzmanReviews of stuartweitzman.com

Ordered just recently on May27, chose two day shipping, paid and received order confirmation. Then heard nothing ever since. Called CS hotline and they said can’t find my order and asked if I used a different email (which is not possible becoz i received the confirmation in the right email). Then they said it might be system glitch. Now they escalated it internally. But I mean, isn’t it just stealing money from me? Scam

On March 15, I ordered two shoes. One worked and one I returned right away via mail. It is now May 5th. I did not get back my return. They sent me a gift card credit only 2 weeks ago (despite I returned my item on time and purchased a FULL price item that was eligible for return). Canadian customer service said they would refund my card and they did not. My money was stolen. Horrible company. Horrible customer care.

Where do I start.... I order sandals on 4/2 from Stuart Weitzman.. UPS sent me a email stating they would be delivered 4/10 between 2pm-6pm. I received a 3rd party notification stating they were delivered at 1:32pm. Got home realized they were not delivered.. immediately called UPS and Stuart Weitzman . Followed up with both on 4/12 to get the investigation into where my sandals where, or to get a refund started.. 6 phone calls later 5 escalations one email to corporate over the past 18 days and Stuart Weitzman has done absolutely nothing... No follow up email no nothing. If you want to buy their products, I suggest you get it from Nordstrom....This company has not only dropped the ball, but they’ve pushed me and my money elsewhere!!!

Stuart Weitzman is literally STEALING MY MONEY! I exchanged sizes on 3 pairs of shoes over 2 months ago. They charged me for all 6 pairs of shoes. Even though the merchandise was returned the week it arrived and never worn, they are still holding on to my money. Even the Manager or their Cherry Creek location in Denver cannot get my money back... they won’t respond to him either!!!

Buy elsewhere. They do not honor prices and shipping policies on their own website claiming sale items are different and are not entitled to the same shipping practices even though it is listed under the individual product. Also, the automatic email they send you with free shipping and the sale price is not valid. Customer service is also inadequate, useless and did not respond. Disappointing that they would choose not to honor the print on their own website during a pandemic when everyone is shopping online

I received my package a couple of days ago in a visibly damaged box that was not taped sufficiently but also looked like the courier company opened and did not bother to re-seal. One half of the box was opened so the shoes could have fallen out. After emailing CS I received a response informing me They take complaints seriously (hilarious joke) asked if the contents were damaged to which I responded no. I’ve not heard a peep out of them since. I followed up with an email asking for my delivery fee to at least be reimbursed as a gesture of goodwill. No response. This is appalling to say the least for a high-end company purporting to care about their customers. I was a first time shopper with them and my last. Never again. I highly recommend you shop elsewhere because they don’t deserve your custom.

I placed my order for a limited Highland boots a week ago. I was very looking forward to receiving them. The other morning, I received an email to call them to verify my online order. I called immediately and sent an email to the customer service team. The rep Maite confirmed verification, and said that I should be expecting a UPS tracking soon. After a week, I didn’t receive any email so decided to follow up. The next morning, I received an email for a verification again?! I was extremely frustrated and sent an email again. Today, the same rep emailed me and said due to high demand, my item was sold out. I have been a loyal customer to SW for the longest time. I cannot believe this happened. I’m extremely disappointed at the brand and its failure to solve customer issues.

VERY POOR SERVICE.THE INCORRECT INFORMATION REGARDING SHIPPING TIME. THEY DO NOT CARE ABOUT CUSTOMERS IN THE STORE AND ON-LINE.THANK YOU STUART WEITZMAN!!!!😲