Stuart WeitzmanReviews of stuartweitzman.com

The 3 pairs of expensive sandals I ordered were never delivered. Multiple phone calls and emails have resulted in zero help from SW. I feel helpless and upset.

Took a survey on Drumo regarding Stuart Weitzman at least five times. Even though the survey only took around 1 to 2 min. to finish I was kicked out each time. Stuart Waitzman refused to pay me the money they owe me for my opinion in regards to there product.

I bought some sandals from Stuart Weitzman last summer that broke within a few weeks of wearing them. I emailed them to ask if they would repair them, I was asked to send numerous pictures of the broken shoe and have now received a response to say they don't offer a repair service. I shall never buy a pair of shoes from them again - and would advise others to do the same.

Worst customer experience ever! I have not received my order and customer service is writing me for 2 weeks that they are waiting for an answer from someone that is looking into the case! They are just ignoring my request of cancelling the order. I don't want your shoes, just refund me my money!

KEINE RÜCKERTATTUNG ERHALTEN - BETRUG! ich habe schon mehrfach bei SW bestellt, mehrere tausend Euro dort ausgegeben. Die letzte Retoure wird einfach nicht erstattet, werde jetzt eine Strafanzeige erstatten. In dieser Preiskategorie der letzte Mistladen...nie wieder!

Ich habe bei Stuart Weitzman ein Paar Schuhe bestellt, leider war die Farbe nicht richtig abgebildet. Sie sahen weiß aus, und waren in der Tat grau. Ich habe sie zurückgeschickt und andere dafür bestellt, und sie haben mir 12,00€ Rücksendekosten für eine Inlandsendung in Rechnung gestellt. Der Kuundenservice antwortet an der Telefon Hotline nie, per Chat sind sie genau so, man redet mit einer Machine, die nur Texte zitiert. Ich muss 12,00€ zahlen, für Ware, die ich nicht behalten habe, weil die Abbildung auf der Webseite fehlerhaft war und noch dazu 12,00€ für eine neue Bestellung. 24€ Versandkosten für 2 Inlandsendungen, eine Frechheit!! Für so ein Haus, welches Schuhe um die 500€ verkauft, ist es absolut inakzeptabel! Nie wieder werde ich dort etwas bestellen, meine Kundschaft haben sie somit verloren. Ich kann diesen Designer absolut nicht empfehlen, kaufen sie lieber bei anderen Designern, die ein besseres Service anbieten

I encountered serious racism in this shop I noticed that the sale would give help to white people to check the size and get the shoes ready and hand them to the customer and ask if they were the right size. However, when I approached multiple sales to ask if they had my size, they all said they were busy. I waited for over 30 minutes. It wasn't until they gave me the shoe box and walked away that I confirmed I had been treated unequally. I also waited for 40 minutes at the checkout. Every sales, said I should wait for a while. But the white woman sitting next to me trying on shoes, from asking for the size, to trying them on, to buying, her sale was always there to assist

Buongiorno, ma come e possibile che servizio clienti non risponde nessuno? Il mio marito mi ha regalato vostri stivali che sono stati rotti su cucitura il primo giorno li ho indossati, che qualità e servizio avete????? 🤦‍♀️ Ma come e possibile che da 12 Novembre nessuno non risponde? 🤦‍♀️