StructurllyReviews of structurlly.com

I placed my order at the beginning of April. I was shocked when my $79 purchase all of a sudden was $91. After a lot of searching, I found my receipt (surpringly difficult to find) that showed tax. I get adding taxes, but not AFTER the total amount ore-tax was approved. I was sent a tracking number that said my purchase was coming from Italy. I was then sent another tracking number showing my order was coming from China. After waiting a month with BOTH tracking numbers showing no movement after getting to the US, I contacted them. They told me tarrifs were slowing things down. I pointed out that it showed my order arrived in the States before tarrifs went into affect. A THIRD tracking number popped up from the USPS. Finally, a company that could help. That tracking showed it has been out for delivery but returned to sender the same day. The people at USPS were fabulous and actually tracked my purchase, confirming it was being returned. I contacted Structrlly again and they told me their shipping showed it was being resent to me and to be patient. THAT tracking number (yes, a 4th number) shows that it was delivered, but USPS shows it's still in transit back to China. Thank God I paid with PayPal who helped resolve my monetary issue. They are investigating this company now.

wrong hat sent, can't even get an order number or talk to them!!

I only gave them a 2 because they did respond to my inquiry in a timely manner. Do not order from this supplier. They sent the wrong shirt and the one they did send had a typo. They only wanted to refund me 3.00 and made no offer to send the correct shirt. I finally got 7.00 out of them and will be donating the shirt they sent to goodwill. Very disappointing experience.

These clowns are scammers. I ordered 4 shirts and was charged for 5. When I realized it was an offshore company I tried to cancel but they refused since i was leaving in 10 days but they refused. I received fake tracking from Ireland and China. It is now a month an allegedly the order is in Topeka Kansas while I am in California. I contested charge on Amex and at first they said I needed to deal with PayPal. PayPal said it wasn't their issue. Amex did charge back so I am not losing money but this company has gone silent. AVOID!!!!!!

I ordered a cap in early April. I started getting tracking emails up until it left customs in the US. Then, it never changed. I contacted Structurally, who told me customs were slow, tariffs. I replied that it was in the US and they sent a different tracking number, showing it in Chicago (ORD). By late May, I was pressing them on location when I got a notice that it was delivered to a "lock box" in a neighboring town. Their response was yet another tracking number, which was invalid. Do, they told me to inquire at my local post office, which isn't even where it was delivered. I replied that this isn't going to work. Their reply was that they were trying to find it. The next morning their email went back to telling me to visit the post office. I've requested a refund through PayPal. Haven't heard back yet.

They over charged me. Then they claim the shirts were delievered when they were not. The post office has no record of the tracking number. It was also suspicious that the orginal tracking information was saying it was shipping from France, but it is really from China.

I ordered a t-shirt and received a confirmation email for the total USD $29.14, which I had charged to my bank's Visa card. The charge showed up online immediately as a PayPal charge of $36.43, $7.29 more than the receipt. This company is in Hong Kong. SCAMMERS! I called my bank and was told I had to deal with PayPal, who then filed a fraudulent charge case, but I was told it would take up to ten days to complete.

I bought a polo and they charged $9.27 SALES TAX on a $27 item. That's over 35%! And you can't contact them because their "support" link doesn't work. Total overseas scam company.