MONISHA
I placed an order for a product that…
I placed an order for a product that was listed as available for immediate shipment at the time of purchase. After waiting over a week without any shipping updates, I contacted customer service. The representative was also unsure why the order had not shipped and had to reach out to the original brand for clarification. I later received an email explaining that the product was actually out of stock and that shipment would be delayed by over a month. It was disappointing that this information was neither accurately reflected at the time of purchase nor proactively communicated afterward. I would have appreciated more transparency regarding product availability and expected shipping timelines, rather than having to follow up myself to discover such a significant delay.