STRIKEStrike helps you grow your bitcoin holdings. Trusted by millions of individuals and thousands of businesses, Strike is beginner-friendly for first-time buyers and full-featured for long-time holders. Sign up in minutes and start with any amount.
STRIKE (strike.me) has 264 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Banking & Money · Chicago, Illinois
Excellent
Banking & Money · Chicago, Illinois
Excellent
Banking & Money · Chicago, Illinois
Excellent
Banking & Money · Chicago, Illinois
Excellent
Showing 72 reviews with 1 star · Clear filters
George W.
Worst possible crypto exchange. Never do anything with them. live support replies once in 1 business day... No other way to contact them. Probably scam with legit look.
Response from STRIKEJun 3, 2026
George, we take support delays seriously. If you still need help with an account, transaction, or access issue, please contact [email protected] so the team can review the details privately.
Jerry H.
Everyone I am a loyal client of Strike. Please be careful using this company. I think everyone should be warned. They do not support their clients. Their 800 number goes to a recording. No one answers their phone. And when I ask questions on their own email thread about my account. They do not address them. And when money is transferred they hold it up for days claiming security. And asking questions that have nothing to do with me or the transfer. And I have been a loyal customer for two years. I have never had this problem doing business with a regular legacy bank. Consider doing business with Swan or River. Please look at the response below from this feckless and incompetent customer support. This is literally 10 months after I posted this review. And they never even addressed my concerns. They totally ignored how the they ignored their phones and emails. Nothing has changed.
Response from STRIKEJun 3, 2026
Jerry, thanks for sharing this. Some transfers and account activity may require additional review to help protect customers and the platform. We understand that waiting without clear answers can be frustrating. We do offer phone support for select clients, but for security reasons, you need to request a call in the app: https://strike.me/faq/how-do-i-contact-strike-support-over-the-phone/. If you still need help, please reach out to [email protected] so the team can review the account-specific details privately.
Jenny Ö.
I provided a valid drivers license-id for verification but it got denied and I was asked to provide another identification method. I didn't have anything else to identify myself with, my passport is not valid at the moment so I wrote to customer service and they responded that I am denied to create an account with strike. I then asked if it would be possible to create an account in the future when I have a valid passport again but no, you only get one chance. They need to work on their evaluation process and customer service because it's not fair when I didn't do anything wrong and provided a valid drivers license from the beginning.
Response from STRIKEJul 29, 2025
Hey! This doesn't sound right and we'd love to help. Please message the team at [email protected] and we'll get you onboarded.
Charlie M.
I have been using strike for a while and had made a number of small transactions. Then I had decided to ‘go big’ and sent £11,000 over to my account and it was not received. My bank had stated the transaction had completed and Strike have done nothing. I have chased and chased for the funds but I’ve had radio silence. Do not under any circumstances go to this company.
Response from STRIKEJul 16, 2025
Hi Charlie, are you still having trouble with this transaction? This does not seem right and we'd love to help.
Joseph B.
I bough bitcoin worth $500, and wanted to sendout to my personal bitcoin wallet, it then asked me to scan my address, I went back to copy my address, and they said my account is locked out for no reason, I try to reach out to their support team and to no vail. Im not letting this slide, as long as I have proof from my bank and screenshot of purchase, if I should take this to court, I would, because this unimaginable.
Response from STRIKEJun 3, 2026
Joseph, account access issues after a bitcoin purchase are serious. Strike may restrict activity to help protect customers and the platform, as we don't want unwanted parties to have access to customer balances. If you still need help, contact [email protected] so the team can look into your situation securely.
Eddie F.
Hey! I need help, my wife STRIKE account just got closed, we deposited $500 few days ago. Can you fix it please?
Response from STRIKEJun 3, 2026
Eddie, account closure and deposit questions need to be handled privately for security reasons. Strike does not keep customer funds. If you still need help, please have the account holder contact [email protected] so the team can review the situation directly.
art_
My account was struck negative with a $600 charge after I made a deposit of $1800. They reversed the $600 charge to my bank and then added a negative and restriction to my strike profile. As a result they won’t allow me to withdraw my remaining $1200 in Bitcoin
Response from STRIKEJun 3, 2026
Thanks for sharing this. Bank deposits and reversals can affect account balances and available activity, and the details need private review. If you still need help, please contact [email protected] so the team can look into your account-specific situation securely.
John S.
These people are scammers and very good at it. Do not touch them.
Response from STRIKEJun 6, 2025
Hi John, we take reviews very seriously and we do not believe your review is relevant to Strike. This review follows a series of posts on here used to confuse our customers and drive them to bad actors. Please see our FAQ about scams (https://strike.me/faq/how-do-i-identify-a-scam/) and refrain from engaging with these kinds of profiles.