stretchlab.comReviews of stretchlab.com

This review is not for any location per se, but as a business model. The therapist I had my trial session with at location X (in Sydney) was the reason why I signed up. Unfortunately, he has taken an extended time off. This was when I found out that the sessions purchased from one location cannot be used in another (only a few km away)! This was not explained to me when I signed up at X. As franchisee with a common franchisor, my feedback as a customer would be that sessions pre-purchased should be able to be used in another local branch (even if reciprocity with inter-state or further locations may be an issue). The branches should then claim that credit from the home branch from where it was purchased by the customer. This reciprocity will actually be advantageous for a local business, as it automatically enlarges the catchment for the franchisee. This especially in holiday locations where there are many transit customers who need a stretch! For example, travellers after a lomg journey.

Horrible. The stretch itself is good. Help me for sure. However, when you’re sick and you buy credits at the beginning of the month, you better use them because they’ll take them at the end of the month. Then they have the balls to tell you to read the fine print. Such bull shit. Keep my credits, I’m not being held hostage by some legal fraud nonsense. Read the fine fine print my ass

Pretty shady company. Probably the worst experience that I’ve ever had with trying to get a job. I first applied for a specific location and had an interview and then they ghosted me. Then about two months later, they reached back out and asked if I still wanted the job. I felt some type of way about that and told them no because they ghosted me. Then I applied for another location a year later and I was hired and went through training in March and it is now December and I have yet to hear back from them about starting within their company. the management is very poor and doesn’t communicate very well. I have been getting the runaround for months now and it really sucks because I truly wanted to learn and work for the company but they are very shady. Sucks That I actually did everything that I was supposed to do yet the company did not care and still gave me a runaround

They make it very difficult to cancel memberships - so have a plan to cancel in advance. Know who to talk to because you can't just cancel with front desk staff, their tactic is to make you go through the manager. I did not have a good experience with Chloe for the stretch lab on Adelaide St. The staff who stretch are great and I do see a difference in my flexibility.

I signed up for a 3-month contract at StretchLab Georgetown in Washington DC for eight 50-minute stretching sessions per month. While the stretching sessions themselves were good, the overall experience has been frustrating due to terrible management, which results in significant scheduling issues that were never resolved, despite assurances from the management. When I initially joined, I was told that making appointments outside of normal business hours would only be a challenge for the first two weeks. After that, booking in advance was supposed to fix the problem. The General Manager sat down with me and made my reservations for September and October. However, on two separate occasions, I was asked to change my sessions to different days and times, which was inconvenient but manageable. The last straw was receiving five consecutive emails from the studio canceling my following five Wednesday sessions with no attempt to reschedule or offer alternatives. I tried calling the studio several times to resolve the issue, but it really takes a lot of patience. When someone finally picked up the phone, he did his best to help me rescheduling the 5 sessions the studio had cancelled, but ultimately told me that no time slots were available that fit my schedule as someone with a regular 9-to-5 job. This situation is extremely disappointing. I paid more than $600 for the first 8 sessions and all I do is try to schedule and then calling for half an hour to reschedule. I tried the app, but it doesn’t register the cancellations, so it tells me I have no credits left. It is extremely frustrating. I was assured that scheduling issues would be minimal, and that was simply not the case. Having my appointments canceled without explanation or attempts to reschedule is unacceptable, especially considering the price. The fact that I couldn’t even reach the studio on multiple occasions made it all the more frustrating. To me, this constitutes a failure to provide the service as promised, and I believe it borders on false advertising. If you have a demanding work schedule and need flexible hours or reliable bookings, be aware that StretchLab Georgetown may not be able to accommodate your needs. While the stretching itself was beneficial, the overall experience has left me dissatisfied enough to request early termination of my contract. According to what I am reading in many reviews on other websites, it will be very difficult to get my contract terminated, as they often ignore the request and continue to charge your credit card (even AFTER the 3 month expire). Just in case, I have also contacted the DC consumer services agency and I am ready to use other instances, because I resist paying another $1,200 to a business that can’t deliver what I am paying for!! I hope they improve their scheduling and customer service, but as it stands, I wouldn’t recommend signing a contract with this company.

Stretch Lab in Delray Beach, FL is awful. They tell you that you can join for a short term but then bill you for three (3) months at $300 each. If you try to cancel, they charge you $200. Very unethical.

Misty Aircraft the owner of Stretch Lab in Albuquerque New Mexico is a horrible lady. I filed a case against her company with the Department of Labor for non-payment of hours wages and commission and wrongful termination the Department of Labor showed in my favor and ordered that she pay $3068. A demand letter with that giving her until July 25th 24 pay and she did not. While working for her company I saw them do horrible things to members general manager Jasmine Jett and her store manager for Stretch Lab Winrock are liars and horrible ladies I have seen them screw several members over in membership packages. This company needs to be shut down here in Albuquerque

Their Stretchologists are excellent. However, the way they run their business is horrendous - they increase pricing without warning & just bill you. When you cancel in writing, they harass you for months and threaten you with taking away gift card stretches you've gifted someone, which is illegal. The woman that owns the one I went to is truly abusive and fights with everyone. They still haven't refunded by overcharge, "which was an accident." I get 2 - 3 late notices from them a day, 55 days after I canceled with them.