stretchlab.comReviews of stretchlab.com

stretching with them is great. it is their scheduling & billing system that is broken. ALL the company's employees/staff/stretchers refuse to admit the scheduling & billing system is broken. It works based on a 4 week month so when a 5th week month comes along you have no stretch even though their email says you do.. stupid, stupid, stupid... not just the scheduling & billing system, but all the StretchLab folk who keep trying to justify the broken system. i can't do this any more. there is nothing worse than a person who when faced with fact continues to lie.

I had been going here for months, it was nice; then there was suddenly a change management and it became the most terrible experience. My last session I left literally bruised. I called to cancel and the lady wants try to convince me to travel to a further location to try ago with someone else. I’m not paying for inconvenience, pain, or abuse.

Awful experience. Bad business practices. I am lazy to speak here but have all the credit card installment showing you the bad practices.

Their billing process stinks. Unused time does not accrue for more than 4 sessions. Effectively their process bills you for work not performed.

Where are their contact details ? No email address. No phone number. They get your details through web based auto email, but they stay incognito. Try to unsubscribe and it as if they have you trapped and you can’t delete them. These predatory type practices are not to be trusted. I tried to service and found it to be overpriced and unimpressive.

I went on military orders starting a certain date and notified them before that it would my last stretch. Assuming that my membership was canceled I never thought twice about it because nobody reached out to me asking if I was coming in for appointments. Then I find they're still charging my card and had been for every month since my last stretch. (Approx 4-5 months) When I try to reclaim the charges from my credit card it was then sent to collections for a massive bill meanwhile I hadn't spoken to them in that entire time. Supposedly your cancellation must be emailed to corporate? The employees who stretched were actually pretty good, just the billing and management was piss poor, IMHO.

My rating is for their cancellation policy. When you try to cancel, they have tactics to keep you active so they can keep charging you. Ridiculous in this day and age that these sorts of business practices continue. Don't go to StretchLab, just go to physio and charge to your benefits.

I absolutely love StretchLab. Up to about my 6th week and I love every minute. Great stretches that I couldn’t do myself and gently easing me back into exercise after an injury. Will add Pilates soon but I really enjoy my stretchlab session and feeling great about myself afterwards!