Katie
Merchant issues on their end requiring me to dispute charges
I placed an order, paid and received a confirmation email. It has been over 1 month and these are their emails: Due to some technical difficulties with our payment gateway, orders were delayed as the funds were held for several days. To avoid making you wait any longer and to prevent further inconvenience, we have decided to cancel your order. At the moment, we’re unfortunately unable to proceed with shipping your order due to an issue with our previous payment merchant. A significant amount of funds, including your payment, has been frozen by them, and they are not releasing it. Because of this, we’re also unable to process cancellations or issue refunds manually from our side. We kindly ask you to please contact your bank and dispute the charge. This will allow you to recover your payment directly, as it’s currently held with the merchant and not accessible to us. Once you receive your funds back, you can place a new order through our website. We’ve already set up a new payment system, and your jackets are ready—they were only held due to this merchant issue.




