Due D.
Steer clear. It's too good to be true.
I set up my account and paid for a subscription after reading several positive reviews about the site. The service's marketing presentation made it seem almost too good to be true. Unfortunately, as is usually the case, it is too good to be true. Clue #1 - there is no functioning technical support or customer service link. Clicking the link for "Help Center" in your account view takes you back to the sign in page, basically kicking you out the subscriber activity page. There is no Help Center: not clear there ever was. Clue #2 - there's an address listed at the bottom of the main Streetbeat page, but no email contact address, and no phone number. (I used "GetHuman.com" to find a phone number but Streetbeat never responded to my repeated request for them to contact me about my many questions. When those went unanswered for several days, I contacted them for a full refund. Ghosted. Clue #3: I researched complaints against the site and found many subscribers explaining it is very difficult to get their broker-partner, Alpaca Securities LLC, to transfer your money to your linked bank account when you request it. Clue #4: withdrawals from your Alpaca Securities LLC account via ACAT (Automated Customer Account Transfer) cost a whopping $100. Protect your money and your stress level. Find a competitor that is above-board and trusted by its customers.
Response from Old Streetbeat Beta AppSep 18, 2025
Thank you for taking the time to share such detailed feedback. We do have a Help Center and a support team, but it’s clear from your description that something didn’t work as it should. The customer support contact is [email protected] and you can find our FAQ here on our website: https://streetbeat.com/en/individuals Regarding withdrawals: your funds always remain with our broker-partner, Alpaca Securities LLC, which is a regulated U.S. broker-dealer and member of FINRA/SIPC. ACH withdrawals from Alpaca to your linked bank account are free. Only outgoing ACAT transfers, which are optional and used for moving your account to another broker, carry a $100 industry-standard fee. I completely understand your concerns and want to resolve them. If you still need help with your account or a refund request, please email [email protected]




