StravelleReviews of stravelle.com

Received the straighteners weeks ago. I emailed chasing my refund several times and have had the same reply twice saying they are in the process of it. Luckily I kept the receipt of the post when I sent it back and emailed them the proof and still no refund, I’m so disappointed but I will NOT give up trying and I WILL take it further From Lynda Adams

A warning for other! Bought straighteners direct from company on recommendation of my hairdresser. They have complelety stopped working they are still under warranty. Have messaged multiple times and called no response whatsoever. Wish I had checked here before purchasing.

I have tried to return the straighteners but am unable to find out how to do this?? I have gone through the website several times leaving a message and tried calling several times only to be cut off!! I was not given a customer number either. Do not buy from this company.

Spent £129.99 on hair Stravelle hair straighteners. Arrived quickly but did not work. OFF remained in the window, despite pressing on. I returned at cost of £11.00. Wilfredo contacted me saying refund would be issued. Nothing. They do not reply to telephone calls and have not replied to further e-mails. I will be contacting the two directors, Andrew and Kirsty Davies, Hilfoot, Formby Lane, Aughton L39 7HG. My advice is to avoid this company like the plague! They take your money but do not appear (as yet) to wish to return it. 21.4.26 - I have now received a refund and am very surprised but thankful! It was a struggle. I would still avoid this company.

I placed my order, received confirmation with an order number. The payment was taken immediately, I was expecting my delivery within 2-3 days but when I didn’t receive a tracking number I emailed Stravelle and asked what was happening. No response so emailed a further twice and sent messages online but didn’t receive a response. Avoid this company at all costs!!! Happy to take your money but fail to deliver

I ordered a straightener online. Was informed it would be delivered on "Wednesday".... Wednesday came and went. No straightener, but did receive an email stating they would let me know when it shipped. I never received either the notice of the shipment or the product, but my credit card was charged the day after I placed the order. I still have not heard back from the company and have sent an email cancelling the straightener. I will never order from this company again. Their customer service is beyond awful!

As others have said. No customer services. No response to emails or chat messages or forms on their Contact us part of their website. Say they will contact you within 24 hours. Rubbish they don’t contact you at all. Says there is a quibble free 90 days warranty and returns policy but you can only return if you contact them for return details and guess what ?!!!!! They don’t blooming respond. Take your money but not willing to give it back !!!! AVOID AVOID AVOID

Do not use this company. The straighteners are terrible and do not even come close to comparing to GHD as stated on their website. They also don’t comply with their ‘ Experience the difference, or return it within 90 days, hassle-free.’ Emails are ignored. This return option is echoed on their website ‘ No problem. If Stravelle doesn’t leave your hair straighter, shinier, and smoother than your current straightener, return it within 90 days — no questions asked. No questio asked should say no emails are replied to. Do not use this company