The STRAT Las VegasReviews of stratospherehotel.com

April 18th - 22nd 2024. Stayed here with family as I was visiting for my birthday over the weekend. Everything was fine until I woke up at 4.30am on the 21st April 2024 to dripping sounds coming from my bathroom I walked over to the bathroom to find that my room got flooded there was water dipping from the fire sprinkler and the roof near the shower you could also see the paint bubbling off the wall due to water this was could of happened with the room upstairs leaving a tap on or a pipe burst. I was not impressed so I spoke to front desk and packed up all my belongings I also took VIDEO EVIDENCE of this flood happening in my room. It's now 5am getting to the front desk they upgraded me to a different room as they were completely sold out of the original rooms. Roll around the 22nd April 2024 around 12-1pm the day we are leaving. I spoke to the manager at the front desk about the situation which happened she said that I would be getting $304 dollars compensation for what had happened which I gladly accepted with her verbally. After returning home to the UK nothing has been refunded I spoke to the travel agents we booked with and they have been in contact with The STRAT Hotel and they have nothing on file about this issue which doesn't make sense. Surely something was written down as the general manager at the front desk took a while typing on her computer trying to figure stuff out. They have basically waved the case and closed it from my reading of the email from the travel agents today 16th May 2024. Really not happy with the quality of service provided by this hotel and the fact that my room flooded and this wasn't even recorded on file just doesn't make sense to me. I won't be staying here in the future and nor would I recommend it to anyone flying out to Vegas. I would also like to point out the whole place smelt like cannabis even in the corridor floors for the rooms which wasn't pleasant at all. The area around The STRAT Hotel is very sketchy DO NOT go wandering around at night!

HORROR! The room was so filthy we checked out after one day. Chose the option to have the receipt emailed, and later learned that the email sent to us was for the wrong room! Ended up paying for full 6 nights. Tried to dispute the charge and their response was "just because you have an email from us doesn't mean you actually checked out".

Checked into the hotel may27th and checked out June 1 2023,and today it's June 6 and the strat haven't even attempted to refund my $200 deposit back ending in card # 8524.My bank told me today the deposit hasn't been authorized by the resort yet because my deposit not pending in my account.I called the resort today and they said they see in their system were a deposit was electronically processed but said they sorry for the inconvenience, for not beginning the process of releasing my $200 funds back to my account.confirmation # R4230498661 may 27-31,booked through priceline(third party),but paid my deposit directly to the hotel in person.The strat 2000 las vegas blvd s 39104,need my deposit back asap,hopefully the hotel guest I spoke with today is processing my funds as mentioned in my conversation with him today

Charged me twice for my room, haven't replied. Edit: Had to use credit card company to get my money back, hotel never responded.

The whole experience was terrible when we first checked in they said we did not pay enough on the resort fee and they were increasing it because we were staying 4 nights instead of 3. For $35 more A night we could have a coffee maker safe refrigerator and microwave and I told them no thank you and they wanted a $200 deposit which was fine. Got up to the room and it was very outdated not very clean lots of dust and cobwebs under the air conditioner. The reason I know that is because the air conditioner completely stopped working the very first night we were there call down and it did get replaced in a timely manner but that air conditioner didn’t work very good because it was either hot or cold in the room. There was only two bath towels in the room the phone had wires sticking out of the handset. The carpet was dirty. There is only one trashcan in the room and it was about the size of a gallon container. We never got housekeeping the whole time we were there we had to keep calling down to get towels and worst cloth and then they wouldn’t bring us enough up my niece went down to complain to the manager about no housekeeping after the third day and was promised that somebody would be up to the room and change all the sheets and clean and it never got done. We went to check out and they said they were keeping our $200 deposit because they said we were smoking in the room none of us smoke and we tried to resolve it with the manager and she just wanted to walk off and kind of laugh at us. Golden entertainment owns the Strat and I have called numerous times and have left messages with them about our experience and try to get this resolved and no one has ever called me back I keep getting told that somebody will call us and just couldn’t understand why nobody has called us. BEWARE

The STRAT hotel in Las Vegas Bad experience. Book on their website. that there were great pictures of their rooms. Booked a room with two queen beds. There should be coffee maker, refrigerator, At check in we are asked if we want to upgrade for 30 $ a better room, 30$ for every night we stay here, had also received an email about this, but did not think it was necessary as I assumed it was a good room, there besides I think I had paid enough for the roomnow, is shows that the room I thought I had booked based on the pictures I was shown on The STRAT Hotels website, was not, but just an old room which is not renovated, there is also no coffee machine or refrigerator and very poor air conditioning which making noise so much that you can not have it running, in the bathroom there is mold. In addition their resort fees are very high and you can not get around them. I would not not book at this hotel.

No, not really good

Well I got to the hotel about 11:30pm from the airport. I was tired and the front desk staff told me since my reservation was already in the computer it would be about 5mins to get me checked in. That was not true. It took me 25mins to check in. I know they try to up grade the rooms that's there job, but when you tell them no thank you, that when the Bad service started. I didn't get the room that I booked on the booking site. My room was clean. I don't smoke asked for a non smoking floor. Soon a i got of the evervator it smelled like Marijuana on a non smoking floor. What a disappointment. After calling to front desk they had nothing to say, I couldn't change room i was stuck to morning. Like I said this was a 11:30pm, I woke up at 4:30am and checked out. Booked the rest of my stay at the Orleans hotel and casino.