customer
Poor customer service at first but addressed by ownership
Update: after the owner Martin reached out and listened to all my concerns he took care of everything. His straps are very nice high quality and I do truly recommend them. He is working with his team to learn from my experience and grow. Not helpful, after waiting months for a restock notification, I received an email claiming they had products in stock but didn't. They are not focused or organized. 1 day after I ordered the whole site went 25% on sale but they were too inept to be able to apply a refund to my order nor smart enough to give me a gift card to make me purchase from them again to give them a chance to win me back. There are much better companies to spend my money with than strapsco.
Response from StrapsCo.comMar 18, 2026
Thank you for taking the time to share your experience. We’re really sorry for the frustration this caused. We understand how disappointing it is to wait for a restock notification that doesn’t reflect actual availability, and we’re looking into how that happened so we can prevent it going forward. We also hear your concerns about the timing of the sale and your order. Our team has sent an email about this concern. We appreciate the opportunity to make this right. Your feedback is important to us, and we’re actively working to improve both our communication and overall customer experience.