StraighterLineReviews of straighterline.com

I say this honestly and without emotion. Your courses were too difficult, too expensive and too frustrating. Your association with Proctor U was too disconnected. When I had problems with scheduling each organization pushed responsibility off on the other. In the end I had to pay more money for a mistake that was made by Proctor U. There is very little empowerment of employees to fix problems. I felt very little support while taking the class. The videos were better on YouTube. Overall I felt like StraighterLine was there to take my money and offer me very little in return or customer service. I took my money to Sophia Online and had a much better experience in the course content, success in passing the course, customer support and value for my money

Cannot recommend this company. Portal platform is extremely difficult to use and is unreliable. Error messages are frequent with no solutions to resolve. Customer Support is not readily available. They have a phone tree for a call back saving your place in line. However, the solutions require the customer to go through ongoing hurdles to help trouble shoot the IT glitches. Once you get thru level 1 support, elevation requires the customer to again elevate and wait for support. Communication of resolutions are non-existent. Maybe a good concept but the company not ready for operations. Appears to be stuck in beta testing stage. But, billing is stellar!

my course is not graded, almost 6 days now, i have called several times,

No video on the course and I had anatomy and I had an issue with questions in the exam I did correct answer and they said no is not correct, I emailed them to make it correct because I need my credit but they said 48hours it takes and I need my scoot for tomorrow, It is ridicules

Mt ticket not resolved and when i call customer service represtative they cut the call in the middle.

Improve the proctor exam. Open book. But could not use the e-book.

Poor proctor service… unable to test when scheduled and have to keep rescheduling classes!!!!

I didn’t like how assignments missed 1-5 requirements in the rubric and were instantly graded a 0. Assignments should be penalized for missing an element, not completely disregarded.