StradavariusReviews of stradavarius.com

This was my first order from this store. My girlfriend saw an ad and decided to place an order on their website. What a mistake it was not to read the reviews beforehand. The thing is, the items they sent her didn’t fit. And their website says that if the items don’t fit, you can return them without any problems within the specified time frame. So, we returned the order on May 11, 2026. Today is already June 11, 2026. A month has passed since they received the return. And you know what? They’re not responding to me anymore. They have both my money and the merchandise. And they’ve just started ignoring me! When I contact their customer support on the website, they tell me to wait. No one explains what I’m waiting for or how long I’ll have to wait. And this has been going on for a month now. No response, no explanations. They took my money and the merchandise and just stopped responding to my messages. I couldn’t even imagine such a scam. I’m starting to reach out to every possible authority so they’ll at least respond in some way and give me an answer. My email address, from which I’m writing to you: schieberpatrick @outlook.de Order number: 50373193664 Please finally respond to my request!

Customer service agents, who come up after their bot has failed to help, and was about as bad as the bot. They don’t even have the decency to say they can’t help and keep stringing along the convo until they, at some stage, give up and ghost you. Really pointless.

So went into their huge Belfast store with tins of space. But they can't be bothered to have any PETITE JEANS in store, just told look online..like we dont care about petite customers...don't bother us.. These huge stores cater for every other size but just dump PETITE online ,why ? Why ? What's the excuse. Are we not customers too? Is there not a rack they can dump at the back with petite jeans, like other stores doo ? Stradavarius dont care .. Even their staff have told me how it is for other petite customers....

Ik had een broek besteld bij Stradivarius die te groot was. Deze heb ik geretourneerd met het retourlabel dat ik via hun eigen systeem had ontvangen. Volgens de tracking was de retour correct ontvangen en geaccepteerd, maar ik zag geen terugbetaling. Ik nam contact op met de klantenservice (gesproken met Ayla) en stelde de simpele vraag: “Wanneer krijg ik mijn geld terug, of heb ik misschien iets over het hoofd gezien?” In plaats van een duidelijk antwoord werd gezegd dat ik de retour op een onjuiste manier had gedaan en dat er daarom geen actie mogelijk was. Pas toen ik aangaf aan Ayla dat ik een klacht ging indienen, werd er gekeken en bleek dat het bedrag gewoon al was teruggestort. Fijn dat het is opgelost, maar jammer dat het pas gebeurde na aandringen. Als er vanaf het begin goed geluisterd en doorgevraagd was, was dit veel sneller en prettiger verlopen. Hopelijk wordt dit intern opgepakt als leermoment. retour gestuurd van bestelling 50277963759 (retournummer: 102072648149 Jullie mogen altijd bellen. Dit is mijn tweede melding de eerste had nog 3 sterren maar dit sloeg echt kan nog wal.

My order has not arrived. I can not get hold of a human at customer service, just a bot who tells me if it's been more than 7 days I should contact royal mail. However it is stradavarious responsibility to sort this out, royal mail says to contact the seller. Literally don't know what to do. Nearly £60 spent and no order has arrived. Never ever order from this company or any company under the zara umbrella.

I Purchased 3 items online, the sizing was totally out so returned all items (2 trousers, 1 dress) After paying for delivery and again for a return, they only refunded me for the 2 trousers. Contacted customer service and they stated the dress wasn’t in the return. I stated that I returned it and the advisor was not interested and said no refund will be issued as the dress wasn’t returned and the warehouse had confirmed this . He failed to give me any details on how to escalate it further!!!!!!!!! I should NOT be paying for an item I returned!!!!!!!! AVOID at all costs. Clearly someone in the warehouse is stealing items!!!!!! AVOID AVOID AVOID!!!!

Order never arrived, yet they continue to ignore my refund request. Worst company I've ever dealt with! Avoid avoid avoid.