Store Supply WarehouseReviews of storesupply.com

The merchandise that I did received was missing parts or damaged… Did not arrive on time… And was in generally bad condition. If I could give this order zero stars I would. The one star that I’m giving it is because Stephanie was very kind and very professional in handling the situation and trying to fix it. She personally gets five stars but in terms of the actual merchandise the ordering the shipping and the timing… -0

Second order that arrived poorly packed and with broken pieces. Store supply does replace or credit my account - but it shouldn’t happen - a little more attention to packing & it wouldn’t happen. Shipping is also not accurate - even in the past when I’ve paid for expedited shipping. Overall I’ve been pleased with the products I’ve received - but due to packing & shipping concerns, I will look elsewhere for items for my shop.

Very disappointed. Once again I paid for expedited shipping. Not only did I not get the bags and slatwall pegs the next day- I actually waited SIX days for them. It’s happened many times lately. I know everyone is experiencing shipping delays now but when you pay $20 extra for overnight it shouldn’t happen. We’ve been customers for many years but we are looking elsewhere now. Update- they’re refunding the shipping so we’re very happy about that!

I placed my order on sep 6 Its already sep 22 still have not heard anything about my order

Shipping was the absolute worst. I ordered on 8/31, the website states that if you order before 3pm they will ship the same day. My items were in stock, so they should have shipped that day. But a shipping label wasn't created until the next day. Ok, fine that's one day and I don't care. But then it didn't actually make it to UPS until 9/9. So instead of same day shipping and 3-5 day delivery, what I actually got was 6 business days of processing time and then an additional 3 days for delivery. I've been panicking because I need these to set up a display for this weekend and I was about to make an extra trip to a hardware store to get what I needed. It's really disappointing when a company promises a certain shipping time and doesn't live up to it. If I had needed my order last week when I was supposed to get it I would have been SOL. Regarding the actual product: it's fine. Exactly what I ordered, no complaints there.

Not happy with the hangers a lot of the pant hangers where broken 5 per box and the shirt hangers have the pant attachment and are very cheap was not happy at all

On 08/19/21 I made an order for the 2 x 6 wire grid panels (SKU:40104) to have by September 11th. I called due to the items being on back order and was advised the item's would be back in stock in a few days. I later called and was advised the wire grid panels would not be in stock until mid October. The representative advised me the color I wanted was out of stock but they have the white panels in stock, so I advised her I would take the white panels instead of the black panels. I advised her on my initial order I purchased 8 of the 2 x 6 wire grid panels but my order info showed 2. I was then advised the wire grid panels are boxed in bundles of 4. The representative advised me the items would be shipped out the next day which was accurate. On 09/04/21 my wire grid panels arrived and I opened the 2 boxes I received to find each box contained 2 wire grid panels in each box with a total of 4 wire grid panels. My initial order was for 8. I looked back on my order details on the website and it now says I ordered 4 for a price of $137.87. That is $34.46 each including shipping. On the website the wire grid panels I ordered are $16.50 each. So I got charged double what each wire grid panel cost and only received half my order that I specifically told the representative that I needed 8 by 09/10/21 for a show that I am participating in.

Incomplete order. The equipment was missing an item. Discovered this when we installed the product./ The packaging was damaged, looked tacky. Not properly secured. Tapped together haphazardly.