Frej Spangsberg L.
No product delivered
No product delivered, no information. 3 days delivery turn into 10, and now there’s just no date to be assumed. Customer service is just lying. I can only say what all the others are saying - they lie about the delivery, they don’t help or compensate. Don’t buy here - unbelievable that Sony would let this happen with expensive purchases Update: I've added a star since they actually compensated me a fair amount for the delay. It took 7 emails and 5 calls however to get them to realise they hadn't sent the product at all, which indicates they have some issues with their systems, and they don't know how to fix it. Their email response time is very bad, and you keep getting put in the last spot in the queue every time you write, they told me, so it's better to call. But calling 5 times means you need to explain 5 times to a new person what the situation is - and they tell you the same generic answer as the last person.. it's really annoying. They will also promise to call back, but never do. It's weird that when the shipments is obviously not shipping for 5 business days, they should be able to quickly find out what's going on, but it took 7 business days for them to find out that it hadn't been sent. All in all it ended up taking 15 business days to send it.. it should have been 1-3 days. Very bad that a subwoofer with a soundbar is not delivered together, so it is required to stay home two full days.. also the delivery company in my local country did not deliver on the promises of Sony.