SIRUIReviews of store.sirui.com

Purchased two anamorphic lenses and they used Amazon to send my order. The first package came with no lens and instead a package of face masks. This second one, which was supposed to be a lens, arrived in a tamper-proof sealed box and as soon as I picked it up, I knew there was no lens in here, and I immediately called the police. Two officers were dispatched to my location, and they opened the still sealed tamper-proof tape sealed box to discover yet another package of face masks. I contacted several people at this company and only had the ability to call their US office in Jersey and was told by their employee Anthony that he was trying to help and just really upset with the way his company had been handling this. I heard back from another source offering to let me re-purchase the lens at the price I paid and would provide me a link to make sure it got sent directly by Sirui, but nobody followed through on that when I tried to accept that offering. It seemed that as soon as they saw the abundance of evidence and the fact that the police were actually the ones that opened up the second box, they started stonewalling me. Look at their reviews on Google. There are people that claim to have gotten rocks. Now I'm an independent filmmaker that has put out feature films and won over 130 film festival awards, and I'm giving you this advice as somebody involved in the industry: I would stay as far away from this company as possible. I'm literally preparing to file a civil action against them alleging breach of contract, deceptive and fraudulent business practices, negligence, and fraud. They knew they shut down a production; I provided them with all documentation, pictures, videos, and produced an invoice that clearly showed that all of these lenses were purchased from SIRUI USA and did absolutely nothing to stand behind their products or their sales, stonewalled us, and I made a very bad and costly mistake of putting my trust in what I thought was a product's good name. The Attorney General's office forced the return of my money, and I was going to win the credit card dispute anyway, but this company was a total failure and clearly demonstrated that they care nothing about the film community, their customers, or their products. One of the worst and most irresponsible companies I've ever dealt with in my 60 years of life.

Wow, guys - I bought a tripod from them, I'm based in the UK and they dispatch from Germany. First there was no mention that they didn't have stock, their site showed item in stock and as I needed this item for a shoot, so I ordered it. It was a few days after I ordered it I was informed that it was not in stock, the e-mail wasn't well written either which made me nervous. I complain about this and they try to offer me a discount to make it better. I suggest a partial refund of the same quantity rather than a discount code but they refused. Then nothing happens - i have to follow up. Turns out the tripod and mid level spreader is separate and they are waiting for the spreader to turn up before sending the tripod. I ask them to send me the tripod first and I am puzzled by the lack of communication, regardless I took no notice. The parcel eventually arrives, and weeks after the mid level spreader, and even then I had to follow up on that. As I mentioned before, the e-mails are poorly written, unprofessional and their solutions are to offer you a low percentage discount code and not actually issue a partial refund or deal with the matter head on or effectively. Now this process has been painful enough, but this is only the beginning, When it comes to wanting to return the item, that's another story. You'll see that they'll try to discourage you - ".....we accept return requests for new products only and you are supposed to bear the shipping costs back and forth, the repacking fee, and the transaction fee. Or would you like to keep it with an extra 3% discount?" One thing that wasn't mentioned within the shipping cost is covering the import duties which I didn't realise, it isn't mentioned in their returns policy on their website either and I'm not versed on this with the UK leaving the EU and never having to go through this process before - so that's where i made a mistake. I sent the parcel back from the Uk to Germany and covered the cost, I notified them of this and provided a tracking number. The item was delivered and was held at customs - they contacted the warehouse to tell them this, however they didn't act. I received no correspondence from them that I was to cover these cost, no notice that they wouldn't pick it up, and they didn't even take the incentive to cover the cost and take it out of my refund Instead they let it sit there until its was sent back. They are now asking me to cover the cost to send it back to them, this time checking the box that the receiver doesn't bear the import duties tax. Well that package still hasn't returned, it's now floating around and no one seems to know where it is.... I told them that I shouldn't have to pay again to ship it out and that they should cover the cost, and yes I'll cover the customs etc but that was resisted, citing their shipping policies once more. Their e-mails. say things like, 'To be honest, this mistake is not yours or mine,..... blaming the shipping label? It cost me £41.21 to send back! Then they send this - ''We can apply to help you reduce the transaction fee by half, but we cannot bear the shipping cost for you. Hope understands. :)'' that transaction fee is £17.79!! And then they say - " If you ship the parcel again, we can arrange the full refund for you, without the fee mentioned in the previous email."" It cost £41.21 to send back, plus the extra £120 customs fee, i've paid this once already, and can't pay this again... The tripod only cost £375 - so will two lots of shipping cost and the import duties it will be £202... Disappointed can't describe this experience, it's infuriating - yes there are mistakes I made regarding the import duties but the manner of which this has been handled, the poor communication and standards of e-mail, the refund policies and charges relating to this etc is just appalling. I have literally spent £20,000 on equipment recently and throughout that process have not had a single issue when it comes to refunds etc - this is the only one I have experienced when it comes dealing with over 15+ companies. I bought a tripod from Smallrig, wasn't suitable, returned no issues at all - the same should be with this situation but not the case. The returns policy should have given it away on how this company operates and it's mentality and my mistake was thinking this tripod was going to be the one. So be warned, if you are looking to purchase a product from them, make sure that you are 100% sure that you will be keeping it as the returns policy and poor customer service is not a pleasant experience to be had when your own personal money is involved. Also another warning - As soon as you sign up on their e-mail list you will get bombarded with 10's of e-mails a week - it's the worst I've experienced when it comes to any companies e-mail list - be warned, your junk will be full of them, discount this, special offer this..... Frustrated.

What was ordered is not delivered and it is claimed that it is no longer available. It is still possible to order it on the website. Customers are lured with supposed "gifts" and then these are not delivered with flimsy explanations. In this case it was about the QC-55, which could be ordered free of charge with a monopod. I am still waiting for the QC-55 to this day. Quote: "Unfortunately, QC-55 is already out of stock and not continue production."

Will not buy again due to false offers

i havent got my lense!!! im terrefied the lense ain't got to me as detailed by the service...I'm afraid somody took it