Museum of Modern ArtReviews of store.moma.org

I have been a long time member with MoMa, but it surprises me when an organization this large does not have a number for member services clearly published. I had to call the MoMa shop customer service to direct me to membership and then only for the line to get cut off several times over. Contacting them via email doesn't seem to reach anyone since I have not gotten an email back from them after several emails. I guess I should really spend my hard earned money with another museum that actually cares about their members.

Less art on display from one of the world's deepest collections of modern art than ever. It's very good for tourists who have a checklist of things to see (Starry Night....) but not so good for people who want to learn and experience 19th and 20th-century art. They should have the five most visited pieces in a room next to the gift shop and restore the museum to what it was years ago.

Besides the fact that there are too many people, we enjoyed our visit. Many interesting exhibitions. On the last floor, it was too crowded, so it was hard to enjoy art when you can't even see it.

Rude and unhelpful associates who could not care less. I had called the day before and was told they would put my shoes on hold until the end of the day tomorrow. So the next day rolls around and after work I travel there wasting my time and money only to find out they put them back or sold it. Even though there were still more of the shoes on hold for the other people in the cabinets. I spoke to a manager who was plain rude and just told me the shoes sold out and there's nothing I could do about it. Not even a sorry or will to help.

Christmas is over and still it is the longest wait time ( 25 min. ) to get service if you have a problem . ( Idea : how about hiring one other person ? ) They promise action ( Sherry , David Luce etc. ) then renege . It boggles my mind that a seemingly Triple A company can offer such a beautiful catalogue .. enticing you to order important gifts for loved ones and then their " back of the house " support staff TOTALLY 'falls down' on the job . How does this happen ????? Does upper management at MOMA know this ?? I am sure not .

Customer service virtually nonexistent. Will not answer email. 800 number hold times very long, answers incorrect. An order placed over 6 weeks ago has not been received and they clearly don't care.

Unacceptable experience during international checkout. No confirmation onsite or via email after providing payment details during checkout.