KINNLS INCReviews of store.kinnls.com

This Is the worst chair I have ever had. Kinnls Said they’re made in California- That’s false. They’re made in China. They said it was leather, that’s false. They said that they have a warranty-Not what I’ve seen. I wouldn’t buy this thing again.

Horrible company. They hide legitimate bad reviews in the reviews section on their website, so the products seem well-rated. The desk I bought is junk. Clearly low quality. They make you drill parts in with no instructions or indications in the wood. It’s not even “assembly” at that point, I’m just building a desk with wood scraps. Please do yourself a favor and avoid at all costs — I wish I had.

Bought a chair for almost $2,000 and the seat pad was lumpy and uncomfortable and appeared to be a manufacturing defect. I even purchased their "refund insurance" for $50 extra. I reached out regarding the defect and wanted to return the chair but they would not accept it and said that they couldn't "accept the loss". Further, after performing an image search on their catalog photos of my chair, I was able to find the same chair for sale on alibaba for roughly $500. It's clear that they are just buying relative garbage and then marking it up by 400%.

I was sent a damaged chair. They asked if I had a needle and thread, to repair myself. I told them that is ridiculous! I was then told to have someone repair, send them the bill and they would cover it. Well, would you trust them to pay it after you did?! Don’t buy from them! Not reputable!!!!! I lost $800.00! Please be aware!!!

BEWARE! Normally not one to bash others' businesses but those considering a purchase should be informed that this company scammed me out of $1,895.00. I ordered a desk chair from them and despite having successfully received hundreds of packages without ever having a single problem at my address, Kinnls' logistics services said they were unable to deliver the package. Because I never received the package I asked for a refund on March 30th, 2023, and got confirmation from the logistics service that the product was returned to Kinnls successfully on April 10th, 2023. Despite many, many attempts by me to recover my refund, Kinnls has been barely responsive and has not sent a refund as of today, July 27th, 2023. These are all true facts and are not intended to be made in a defamatory manner, but rather a precautionary one.

Product broke in 6 weeks - base plate 6 weeks of trying to get Customer Service to send me a new base plate (still not here) No discounts as promised for veterans. No discount for first time purchases as promised Buy a better chair.

Buyer beware!!!! Bad business practices. They will not honor their return policy. Do Not Purchase from Kinnls

I contacted kinnls when i purchased the chair bc we couldn't figure out how to lock it. they send you useless assembly info when the piece that's broken is not assembled by customer. i called again yesterday and today, after two hours no one can help me. send an email and their web says they do not reply to emails they are very busy. l buyer beware, wonderful product if it weren't damaged and horrible horrible customer support, it doesn't exist,l they are too busy. never again! my friends love the chair, after my experience they re going somewhere else.