HookahTown.comReviews of store.hookahtown.com

I ordered from their sister Company (E-nail.com) and I am very unimpressed so far. The product I received was deflective and inoperable. I contacted their customer service by phone and was told to send pictures via email, which I did promptly. 5 days later I called back and was hung up on somehow, after waiting 15 mins on hold already! I can confirm I didn't hang up because my phone was lying on my desk untouched on speakerphone when the call ended. I eventually got a hold of someone who called their superior while I was on the phone and they decided right there to send me a replacement battery. Why did it take 5 days and me calling back to get this accomplished? I'm trying give them the benefit of the doubt thinking they're just super busy. But, I'm starting to wonder about the overall quality of this entire company. I'll return to update once I receive the replacement part.

I ordered what I believed to be, two 5 packs of Vape Brat Diesel tank coils that were to come in a variety of coil types, listed at nearly 8$ per pack, I ordered a few days before New years, and 10 days later I received my order, but when I opened it, there were only 2 individual coils not the 10 coils I was expecting. After calling Customer service to see what the issue was, I was told that I was wrong, and that I had mis read what the websites description was the diesel coils, but in reality the site never indicated that you would receive 1 coil for $7.95, it said you would get an assortment of coils totaling 5. I do love the product I received, however I feel ripped off by the wording, and think it's unfair to leave the wording the same, others I'm sure have thought they were getting a great deal only to find out they only got a single replacement coil instead of a full 5 pack.

Purchased item #VB-VB-E-DBR-KIT-BK order ID is #8084154. ALL ITEMS security seals were tampered with and the heated knife came without the protective cap! Online advertising clearly shows that this item is to be new/sealed with the protective cap. Customer service replied with an unsatisfactory response but they may be use to this! All items are operational, isn’t worth anymore time and money so, I have decided to keep it. FYI…sorry to hear that your supplier doesn’t provide you with the protective cap, per customer service!?!

Every time I send for some thing it’s never right it doesn’t work for the flavor is not correct and they never correct the problem for me

I’ve placed the order on May 22 and I still haven’t received anything yet.

Battery won't charge, lack of directions doesn't help.

I bought 2 packs of Breeze atomizers with 5 in a pack. 1 pack had only 3 in it. It was obvious that the pack had been opened. How did they not see that? You need better quality control.

I was sent a used vape. No cables were included, not even a manual.