Hollyland TechnologyReviews of store.hollyland.com

I would give negative stars if I could. This company launched a Kickstarter campaign for their newest product, Hollyland MELO P1. The delivery was supposed to be early July, however it's almost the beginning of August. Plenty of backers have yet to receive the product. It's frustrating, but if it's a normal kickstart delay, the frustration wouldn't warrant a 1 star negative review on here. This is not the typical Kickstarter fundraising delay where the company needed more time to produce the product, or some other legitament reason. Heck, it's not even a scam where the product never existed. A quick search online, you can see multiple influencers having the physical products, giving reviews immediately after the Kickstarter campaign ended. This is still understandable in terms of business strategy, in terms of promotion strategy. What makes this experience infuriating is that on Amazon Canada this product already has three reviews from verified purchasers with photos of the product attached from late July. It means that this product is available and they were capable of shipping to people who purchased it through Amazon. So, why have they not fulfilled their Kickstar orders? There were two communication from them after the Kickstarter campaign has ended. None of them addressed the delay. Both of them still insisted on the narrative that the product is ready to be shipped. The campaign ended on June 2nd, we received one communication on June 3rd, and one on July 8th. During the campaign the company was responsive and as soon as the campaign ended they went cricket. The absence of communication. The failure to fulfill orders from customers who trusted and funded this product, and only to see people who bought it later on already receiving the product. All in all, it leaves the backers confused. It's such a bizarre experience. I don't know if we will ever receive the product. I guess the least I can do is share my experience so others don't fall pray to this company's disgusting business practice. The only positive thing I can say is they did refund the early bird VIP kickstarter deposit. Hollyland, you have the product available, you took the money, and you have my shipping name and address in full, why don't you just ship it to get this over with? August 16, 2026 UPDATE: Hollyland became responsive right after this review was submitted. The support I spoke to did their best to help resolving the issue. However, the company's kickstarter team remains untruthful. They claimed on Kickstarter that they have shipped the product on July 29, 2026. Yet, the support team got back to me saying the product will be shipped soon. A few days later, they sent me a tracking number that showed shipping label was created on August 3, 2026. It's August 16 today. There has been zero movement on the shipment. Very dissappointed. August 20, 2026 update: I finally received my unit yesterday. I'm adding two stars because (1) the support team was very helpful in resolving the issue for Kickstarter orders, specifically, Zora from the support team. Thank you. (2) the product seems high quality and does what it says.

Ho acquistato le Solidcom SE e ce stato un problema con la spedizione, le cuffie non sono mai state consegnate, ovviamente il problema non è stato creato dalla Hollyland ma dalla ditta di spedizione. fatte le dovute modifiche me ne sono state inviate un altro kit, e qui si vede la professionalità della ditta Hollyland. arrivate ovviamente le ho provate subito in un evento che avevo la sera stessa, io sinceramente da professionista video e sapendo le caratteristiche del prodotto ovviamente le ho messe alla prova, le cuffie mi hanno particolarmente stupito sopra tutto perchè lavorano su frequenze 2.4ghz, nonostante questo io riuscivo a comunicare con il mio operatore con all'incirca 180 persone in sala e un muro di cemento armato che divideva la sala dalla regia. sinceramente mi hanno stupito. la comunicazione è chiara molto pulita anche nel "casino" la voce si sente chiara, quando si arriva al punto limite delle cuffie (che vi garantisco è davvero impressionante) le cuffie si ricollegano in automatico. SONO DAVVERO DELLE CUFFIE INCREDIBILI. io le ho comprate approfittando dell'offerta, so che il prezzo può essere alto, ma signori la qualità si paga e le cuffie valgono il prezzo. quindi grazie Hollyland per la professionalità e per la qualita dei vostri materiali

Great company, great products, great customer support! Highly recommended.

Excellent customer support from start to finish. Shortly after purchasing my Hollyland Lark M2, I noticed that one of the transmitters had an abnormal battery drain issue, even while completely switched off and not being used. The second transmitter worked perfectly, which made it clear that there was a problem with that specific unit. From the moment I contacted Hollyland, the support team was extremely helpful, professional and responsive. They carefully reviewed all the information I provided, guided me through the necessary checks and followed the case closely. A special thank you to Callie, who was incredibly kind, attentive and efficient throughout the entire process. She not only kept me updated, but also contacted the after-sales team and requested that my case be prioritized because I needed the microphones for work. The warranty request was approved very quickly, I did not have to return the faulty transmitter, and a replacement transmitter was sent to me free of charge. Even when there was a slight delay with the shipping process, the team continued to follow up and kept me informed. I have now received and tested the replacement transmitter, and everything is working perfectly. This was one of the best customer support experiences I have ever had. Hollyland showed real commitment to solving the problem and making sure I was satisfied as a customer. Thank you very much to Callie, Alessio and the entire Hollyland support team. I highly recommend both the product and the brand.

I ordered the Solidcom SE Pro from them, and when I had a question, the customer support was friendly and fast to help me.

Completamente horrorosa la experiencia. Compré un Lark M2, viniendo de unos similares de otra marca. El sistema de cancelación de ruido horrible, hasta mis pisadas se escuchaban en las grabaciones. Y la calidad de sonido bastante normal, tirando a mala, al menos comparándolos con los que tenía de otra marca, que encima eran mas baratos. Luego, encima me vinieron con signos de haber sido usados, siendo un producto reacondicionado con total seguridad. Obviamente procedí a devolverlos y me tuvieron durante dos semanas intercambiando mensajes a diario, poniéndome pegas por todas partes. Me pidieron explicaciones concretas, fotos, videos y de todo, varias veces. Al final, conseguí devolverlos pagando yo los gastos de envío. Me parece absurdo que en pleno 2026 me hayan hecho tan difícil la devolución, cuando literalmente me llegaron a casa, los probé durante 10 min y solicité la devolución el mismo día que los recibí. Jamás voy a volver a comprar absolutamente nada de la marca, ya solo por el servicio y el trato que me han dado. Por cierto, los compré directamente en la página oficial de la marca.

Excellent trustworthy company

Update 29/06 Updating to 3 stars because I fear Hollyland's team will not stop, if I leave my review at 1 star. Hollyland's customer service is reactive rather than pro-active. After I explained I was away until 28th June on a business trip, they then sent me 5 emails (from 2 separate email accounts), to try and get me me to update my Trustpilot review - is this bordering on harassment? I had to instruct them, I had limited access to my emails and couldn't fully reply until I was back. They did send me a free returns label eventually (as I was legally entitled to) and I am very grateful for that but it was a battle trying to get a returns label, which it shouldn't have been. In the emails, they then proceeded to ask me to even remove my review. They incentivised me by offering me a future discount and also that they'd provide free accessories for free but the whole attempt at resolution, felt inauthentic and reactionary to the fact I'd left a 1 star review. I explained I'd get back to them on 28th but I was extremely jet lagged, so hadn't logged onto my emails. This morning, after waking up, they'd already sent me 2 emails and even kept tabs on the punctuality of my replies to quote "it's already 29 June" - WOW, not sure whether that's exceptional customer service or rather intimidating. To summarise, Hollyland's customer service is one extreme or the other. They either take forever to reply and aren't compliant with EU regulation or they'll follow up constantly, to a point it feels like you're being harassed. The solution to my returns issue was great, however the constant follow-up attempts, after they'd initially taken 1-2 business days to reply felt marginally hypocritical and I honestly wouldn't buy from them again, despite their products being fantastic quality. To date they still advertise "free 30 days returns" on their EU site.... Original Review Fantastic product and microphone and very quick delivery - very happy with the quality. I wish the same could be said about the returns policy and customer service. I ordered directly through the Hollyland because of the great Trustpilot ratings and the “free 30 day returns” advertised on their website. I ordered 2 different microphones in different colours from the EU site with different adapters. I didn’t like the pink (box still sealed and unopened) because it would work with the content made for my work and didn’t need the extra adapter. I asked if I could return the pink microphones. Customer service replied promptly via email but their returns policy doesn’t at all adhere to the EU consumer online purchasing rights or the 14 days “cooling-off” period. The 14 day Widerruf is no where to be seen on their returns T&C’s either. They said they’d accept my return, as if they had a choice or the power to decline (they legally have to accept it, if it’s within 14 days) but I had to pay for returns postage, despite being advertised TWICE on their website there is a 30 day free returns window. EU law also states, buyers are liable for paying returns PROVIDING they were informed about the postage costs BEFORE buying. No where in their returns policy does it explicitly say buyers are liable for returns postage. All it mentions is shipping costs will not be refunded, understandably if the item was shipped. I’ve received 2 email replies, with a very USA centric returns approach and I’m no closer to returning the product or any idea how I can return it. There’s always about 24 hours between each reply, so this could be going on for a while, until they admit they’re breaking consumer rights laws. If you’re going to operate and trade in the EU, please have policies that legally comply with EU consumer laws. I know my rights and as I bought the microphones for freelance work, I’ve raised this with the European Enterprise Network and sent Hollyland customer service articles from the official EU sites, clearly stating my rights about returns and shipping costs. Also why is it plastered across your site, that free 30 day returns are offered if they’re actually not? This is deceptive advertising, again not adhering to EU transparent advertising laws. They sent me copy and paste email responses that state because it’s not due to a defect product, I’m liable for returns costs. Moral of the story, don’t advertise 30 day free returns over your website, if the returns aren’t actually free and then you won’t get upset customers like me, leaving negative trustpilot reviews. Hollyland can’t just make up a returns policy, that suits their agenda!